Recoil Series 2019 won't turn on

[Antoine57]

Hi,

My 5-year old Recoil suddenly stopped working.
It was working pretty much fine yesterday, the last thing I did was watching a movie (on battery), then I shut it down and a Windows Update started.
The battery was still at 40-ish% and the update did not last long, the PC quickly shut down.

Today I plugged it to charge it, tried to turn it on, but nothing happens.
The power green led turns on for half a second then turns off.

Before that it used to be very slow to boot (5-10 seconds before Windows 10 starts booting) but then worked very fine.
I also regularly have to press the power button twice to turn it on. I always thought it was a faulty contact but it could be linked.

I tried to open it and remove dust, but nothing changed.

Any ideas ?
Thanks in advance for your help.

Specs:

Recoil Series: 15.6 inch 144 Hz 72% NTSC Full HD IPS Matte LED Wide Screen (1920 x 1080)
6 Core Intel® Core® i7 9750H processor (2.6 GHz, 4.5 GHz Turbo)
32 GB Corsair 2666 MHz SODIMM DDR4 (2 x 16 GB)
NVIDIA® GeForce® GTX 1660 Ti - 6 GB GDDR6 Video RAM - DirectX® 12.1
1 TB SSD Samsung 860 QVO 2.5 inch, SATA 6 GB/s (up to 550 MB/sR | 520 MB/sW)
Recoil II Series 46 WH lithium-ion battery
Windows 10

 

[SpyderTracks]

Hi,

My 5-year old Recoil suddenly stopped working.
It was working pretty much fine yesterday, the last thing I did was watching a movie (on battery), then I shut it down and a Windows Update started.
The battery was still at 40-ish% and the update did not last long, the PC quickly shut down.

Today I plugged it to charge it, tried to turn it on, but nothing happens.
The power green led turns on for half a second then turns off.

Before that it used to be very slow to boot (5-10 seconds before Windows 10 starts booting) but then worked very fine.
I also regularly have to press the power button twice to turn it on. I always thought it was a faulty contact but it could be linked.

I tried to open it and remove dust, but nothing changed.

Any ideas ?
Thanks in advance for your help.

Specs:

Recoil Series: 15.6 inch 144 Hz 72% NTSC Full HD IPS Matte LED Wide Screen (1920 x 1080)
6 Core Intel® Core® i7 9750H processor (2.6 GHz, 4.5 GHz Turbo)
32 GB Corsair 2666 MHz SODIMM DDR4 (2 x 16 GB)
NVIDIA® GeForce® GTX 1660 Ti - 6 GB GDDR6 Video RAM - DirectX® 12.1
1 TB SSD Samsung 860 QVO 2.5 inch, SATA 6 GB/s (up to 550 MB/sR | 520 MB/sW)
Recoil II Series 46 WH lithium-ion battery
Windows 10

Have you serviced it since you’ve had it, ie repasted it?

 

[Antoine57]

No actually I have to admit today was the first time I opened it.

 

[SpyderTracks]

No actually I have to admit today was the first time I opened it.

It’s likely been overheating for some time then which would explain slow boots.

I would suggest an RMA, with extended overheating it’s possibly motherboard or cpu.

You have to service any performance laptop once a year or so to maintain thermals, otherwise temps start to spike, performance drops and high temps soak the motherboard, cpu and GPU leading to eventual failure

 

[Antoine57]

Oh boy, that's probably not what I wanted to read, but now I do, it makes a lot of sense. The slower and slower boots should have raised my attention a long time ago.

I think I will consider the RMA then.
Thank you for your help.