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Delivery Details
Please click here for further information on current estimated delivery times and stock.
Current Estimated PC Delivery Schedule: 7 to 9 working days.
Current Estimated Laptop Delivery Schedule: 5 to 7 working days.
Once your order is dispatched, it is estimated that your computer will be with you in 24 - 48 hours (excluding weekends & bank holidays).
When your order is dispatched, you will receive an email confirming the dispatch and delivery details.
This email usually arrives between 4pm and 7pm the evening that your order is dispatched for you.
If you do not receive your computer within 48 hours of this email, please call us immediately.
Your order will be dispatched to you by our preferred courier, DHL, which is a national company.
DHL have a very good reputation and an almost 100% record of delivering the next working day, but
in busy periods your order may take 2 working days to arrive. DHL usually deliver during the hours
of 10am to 1pm, but your order will be dispatched on a next day delivery service, and therefore it may come at any time between 9am - 6pm.
Should there be nobody available at your premises to accept delivery of your order, DHL will leave you
a card. You will then be able to call them to arrange another delivery date, or alternatively call in at your local
depot to collect your package. If you choose to collect your order, you will need to take a form of personal
identification with you (your driving license for example). You can find your nearest depot by visiting
http://www.dhl.co.uk and entering your post code.
Delivery Time
Because we are the manufacturers of your order, it is extremely difficult for us to guarantee or even
estimate a delivery date for your order. Please understand that until you order
is processed for you, your computer will not exist and this is why we cannot guarantee delivery dates.
We will inform you by email when your order is dispatched, so please note that when you call to check on
your order status we can only give a rough idea when you order will be ready for you, which is at present 7 to 9 working days.
Sometimes we are faster than this and at other times we are slower than this. Please click here for current estimated delivery times.
If you need your computer as a
matter of urgency, on rare occasions we will agree to process your order in 3-5 working days which will incur a £50 +
VAT surcharge. You must call us if you wish to pay for this priority service and we will only offer this service if
we are ahead of schedule on our orders. This payment must be added to your order before you pay for the computer and
the priority service is only available at our discretion.
Example Delivery Times
7 working days. You order on the 1st day of the month. Your payment shows in our account on the 2nd day of the month. Your order
will then be processed for you as soon as possible. 7 working days later, on the 11th day of the month, your order should arrive at your premises.
10 working days. You order on the 1st day of the month. Your payment shows in our account on the 2nd day of the month. Your order
will then be processed for you as soon as possible. 10 working days later, on the 16th day of the month, your order should arrive at your premises.
If you pay late. You order on the 1st day of the month. Your payment shows in our account on the 6th day of the month. Your order
will then be processed for you as soon as possible. 10 working days later, on the 20th day of the month, your order should arrive at your premises.
All delivery dates are estimated. Due to our broad range of components available, we do not guarantee any delivery date. If you have ordered a component
on a pre-order only basis, it is more than likely that your order will exceed a 10 working day delivery date and could take over 1 month to arrive.
Busy Periods
September - November: estimations of 10 working days. Please see here for accurate current delivery times.
November 20th - December 24th: estimations of 10 - 14 working days. Please see here for accurate current delivery times.
If you have any further questions, please do not hesitate to contact us on 0844 499 4000.
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