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mcyates
05-09-10, 18:07
Just had this blue screen of death!! Computer was working fine, then suddenly froze then the blue screen cam up with the above error on it!! The computer has already froze 3 times previous to this but without a BSOD!!

My last Windows 7 laptop (Sony Vaio) was very stable and didn't crash once!!

Gorman
05-09-10, 18:10
Just had this blue screen of death!! Computer was working fine, then suddenly froze then the blue screen cam up with the above error on it!! The computer has already froze 3 times previous to this but without a BSOD!!

Driver_irq BSOD is more often than not ram. Call us.


My last Windows 7 laptop (Sony Vaio) was very stable and didn't crash once!!

My last Sony Vaio and 2 others i have since been given were incredibly stable. Until the mainboards burnt out after about 18 months.

That reminds me, anyone want to buy a Vaio screen?

Sleinous
05-09-10, 19:06
Driver_irq BSOD is more often than not ram. Call us.



My last Sony Vaio and 2 others i have since been given were incredibly stable. Until the mainboards burnt out after about 18 months.

That reminds me, anyone want to buy a Vaio screen?

No but i'll have an Nvidia Geforce 8400M GT presoldered onto a VGN-NR21Z mainboard? :P Oh wait, im filing small claims on that one arent I. Woops.

mcyates
05-09-10, 22:19
Driver_irq BSOD is more often than not ram. Call us.



My last Sony Vaio and 2 others i have since been given were incredibly stable. Until the mainboards burnt out after about 18 months.

That reminds me, anyone want to buy a Vaio screen?

Thanks i'll do a memory test with http://www.memtest86.com/

Will reply when I have done the test.

Thanks for the reply :D

mcyates
06-09-10, 09:21
Tested Ram that past with no errors
Tested HD that was fine


I've rolled back all drivers I updaded a few days ago via DriverDetective which I think may have been the problem. I'll see how stable the laptop is the next few days. It crashed last night, left it on overnight playing and internet radio station on Winamp, just locked up with the sound in a 1/2 second loop. Had to keep the power button pressed in to turn off and recover it, I have a dump file but don't know how to read it

PCS
06-09-10, 09:25
IRQ_Less_Or_Equal_To is usually RAM
Driver_IRQ_Less_Or_Equal_To is usually Graphics.

Please check no new graphics drivers have been installed by Windows update, and/or install the latest drives downloaded from the Nvidia website.

Sleinous
06-09-10, 09:55
Tested Ram that past with no errors
Tested HD that was fine


I've rolled back all drivers I updaded a few days ago via DriverDetective which I think may have been the problem. I'll see how stable the laptop is the next few days. It crashed last night, left it on overnight playing and internet radio station on Winamp, just locked up with the sound in a 1/2 second loop. Had to keep the power button pressed in to turn off and recover it, I have a dump file but don't know how to read it

Never use driver detective, its a complete scam. Use driver sweeper to clean out the old display drivers, then go on nvidia/ati/intel for the relevant driver for your display chip

mcyates
06-09-10, 09:57
Yeah, i'm getting my money back from them, i guess its worth a try though.

Cheers

mcyates
10-09-10, 11:38
Never use driver detective, its a complete scam. Use driver sweeper to clean out the old display drivers, then go on nvidia/ati/intel for the relevant driver for your display chip

I did do that but the laptop continues to suddenly freeze with no warning or anything. I've now completet a clean install of windows 7 64bit and i'm going to see how it runs for the next week. I dunno what else to do it it crashes again!

Sleinous
10-09-10, 12:29
Ye a fresh install would be best way. Otherwise, phone up tech support on 0844 499 4000 and theyll run you through a few things you could try :)

mcyates
10-09-10, 20:15
Ye a fresh install would be best way. Otherwise, phone up tech support on 0844 499 4000 and theyll run you through a few things you could try :)

Damn!! Just crashed, it crashed when it resumed from sleep. Pressed the power button to wake it up then it froze about 5 seconds from when the screen came on. Getting annoying! Hopefully its something simple though. Are there any log files I can look at or any programs which log stuff up until a crash happens?

mcyates
10-09-10, 20:39
Furhter to my last, i'm trying the clean boot method, disabling everything then enabling them one by one, every 1-2 days until the crash happens. I'm going to leave it 3 days between, its been crashing daily.

http://support.microsoft.com/kb/331796

Sleinous
10-09-10, 21:14
Yes, windows has error logs, try typing error into the start > search box

mcyates
11-09-10, 08:37
It crashed again from being woken up from sleep. Maybe its sick of me haha.

I'm thinking it might be the fingerprint suite so i've disabled that. I will get to the end of this lol, its a good job I enjoy troubleshooting!

mcyates
15-09-10, 23:02
Just another update.

Crashed on the monday after uninstalling the drivers. But checked the device manager and it was still their, so I disabled it and the laptop has been fine ever since, I don't really need the fingerprint protection tbh, what if I lost my hands!

Gishank
16-09-10, 08:10
To be honest with you unless you have access to the BitLocker feature on Windows 7 to encrypt your HDD then finger print recognition is a pointless novelty. It's good that you have sourced the problem though. =]

Gorman
16-09-10, 08:55
Its good the fault has been found, but a fault is a fault. Please dont live with this and give us a shout to get it fixed.

mcyates
16-09-10, 10:04
It crashed again. I'll give it another week of me trying to fix it then i'll give you a ring. I'm off work till the 26th then go back but need the laptop at the moment attatched is a pic of the errors.

This time it crashed when the screen went off, last night I was downloading (so i thought) the screen is set to dim after 10 min and then turn off after 15 I have disabled sleep mode so pressing any key should instantly turn the screen back on, left the computer on over night and this morning it wouldn't respond! The keys were not doing anything pressed the caps lock to see if the light came on and nothing happened. I then left it on, took the dog for a walk and the same thing happened. It froze on the 10th, 11th, 12th and twice on the 16th (well thats when this kernel power critical error reports it (it must report it when I turn it off and then back on after the crash)).

When it crashed my 2TB hard drive was plugged in, its never crashed with the hard drive disconnected so maybe thats related somehow!

http://img535.imageshack.us/img535/8351/errorcw.png

mcyates
18-09-10, 10:30
Another update, just incase someone else is having the same problem. It is my external USB hard drive that is causing the laptop to crash, I plugged it in twice today and it froze the laptop up both times. From 20seconds to 1min it took to freeze. I don't know why its freezing, It is a WD 2TB hard drive with its own power supply. I wonder if its got anything to do with the USB 3.0 driver I installed?

Sleinous
19-09-10, 10:07
Shouldnt do, I had to install the NEC controller on my PC as it wasnt on by default, but, might be best to use 2.0 on a 2.0 drive, you wont get any boost on 3.0 anyways.

mcyates
17-10-10, 10:36
Well its still crashing and i'm thnking about returing the laptop to PCS to get it looked at, i'm in safe mode now with the hard drive plugged in (it crashed the pc in normal window mode after 5 min, any hard drive I plug in via USB freezes the pc) I also suffered 3 freezes yesterday with no hard drive plugged in. I've now re-installed windows but like I said above it crashed a few mins ago so now in safe mode, so i'm waiting to see if it crashes again.

Just out of interest, how much would it cost to get the Laptop looked at if I was to send it back to you guys?

Sleinous
17-10-10, 11:07
If you're still under warranty, nothing, if youre still under warranty but didnt chose silver warranty, it is likely your free pick up and deliver object has run out in which case - cost of postage. If neither, then, you will be quoted I suspect by PCS. Ring them up on 0844 499 4000 tomorrow. :)