The DPD Thread. Post All Comments Here!

[Frenchy]

This can be said about every courier out there though, no matter which courier is used, some people will get terrible service where most get good service.

True, but people need to hear about other peoples experiences good or bad to make an informed decision as to whether that particular courier is for them. The same thing happened with Yodel and PCS decided to change, I personally along with many many others never had a problem with Yodel just like many people have not had a problem with DPD.

[tom_gr7]

I personally along with many many others never had a problem with Yodel just like many people have not had a problem with DPD.

I have not had a problem with yodel either, nor dpd for that matter.

[Xoil]

Just had my first bad experience with them The delivery time slot notification arrived after it had already been delivered (In which i was not in for) And i am unable to collect it today because they don't allow you to. Only time i can get it redelivered/picked up is today or the weekend, and £10 for saturday delivery upgrade isnt the cheapest in the world . Looks like ill have to bite the bullet and pay for weekend....

[Jimby]

Missed my delivery today. No text saying it would be coming in a certain time eg (12:05-13:05). dissappointed.

[Wozza365]

got a delivery of a fan controller via PCS, no problems at all, arrived within the time period given.. 5 star again

[vmagic]

pc turned up with a wobbly CPU heatsink and artifacting gfx card, was RMAd, fixed and returned with exactly the same issue with the CPU heatsink

can only come to the conclusion that DPD dropped it/mishandled it

[keynes]

I got a question regarding the delivery provided by DPD
Under the terms and conditions the following is indicated:
5.7. When you sign for the goods (i.e. sign the couriers delivery sheet), you are accepting the goods in the condition that you receive them. Once the goods have been signed for in the condition that you receive them, the liability for any physical damage to the goods is released from the couriers responsibility and becomes yours. IT IS STANDARD PRACTICE TO CHECK THE CONTENTS FOR PHYSICAL DAMAGE BEFORE YOU SIGN FOR THEM AND BY ACCEPTING OUR TERMS AND CONDITIONS YOU AGREE TO ONE OF THE FOLLOWING:


If the goods are damaged before you sign for them, you will sign for them as "damaged goods" or according to the condition that they have been received in order to maintain your delivery insurance.
If you cannot check the goods before signing for them, you (or the person who signs for them) must sign for them as "unchecked" in order to maintain your delivery insurance.


Failure to comply with the terms will void your delivery insurance on the computer, and if there is physical damage you will have to pay for the repair.

Considering that it might be very difficult for me to check the content, look for any physical damage and make sure the pc is operational since it might take a while, this means I need to sign "unchecked" when receiving the pc. Is this a common practice from current/previous PCS customers?

[Corfate]

Got a RAM Delivery from PCS today, excellent service as usual. DPD were great too, good timing and intact package

[Corfate]

I got a question regarding the delivery provided by DPD
Under the terms and conditions the following is indicated:
5.7. When you sign for the goods (i.e. sign the couriers delivery sheet), you are accepting the goods in the condition that you receive them. Once the goods have been signed for in the condition that you receive them, the liability for any physical damage to the goods is released from the couriers responsibility and becomes yours. IT IS STANDARD PRACTICE TO CHECK THE CONTENTS FOR PHYSICAL DAMAGE BEFORE YOU SIGN FOR THEM AND BY ACCEPTING OUR TERMS AND CONDITIONS YOU AGREE TO ONE OF THE FOLLOWING:


If the goods are damaged before you sign for them, you will sign for them as "damaged goods" or according to the condition that they have been received in order to maintain your delivery insurance.
If you cannot check the goods before signing for them, you (or the person who signs for them) must sign for them as "unchecked" in order to maintain your delivery insurance.


Failure to comply with the terms will void your delivery insurance on the computer, and if there is physical damage you will have to pay for the repair.

Considering that it might be very difficult for me to check the content, look for any physical damage and make sure the pc is operational since it might take a while, this means I need to sign "unchecked" when receiving the pc. Is this a common practice from current/previous PCS customers?

I never checked the "unchecked" box when i signed for mine, in my excitement i didn't think about it But if the box has holes in it, and looks in a sorry state, tick the "unchecked" box Basically means the delivery company can be held liable if it's damaged I think anyway!

[keynes]

I never checked the "unchecked" box when i signed for mine, in my excitement i didn't think about it But if the box has holes in it, and looks in a sorry state, tick the "unchecked" box Basically means the delivery company can be held liable if it's damaged I think anyway!

Thank you, I was also unaware of checking the item until I carefully read the T&C. It seems it is important to write or tick uncheck next to the signature not to be held responsible for a damage item.