looking for a lil bit of advice, I ordered a coat for the missus from boohoo.com, ordered from them before so didn't see any problem with it.
The problem is that they never sent me a email saying it was dispatched, thought nothing of it as the site said it was dispatched.
So its been a week, and not had any package at all. Have no tracking info as they never sent email, so cant track it. Neighbours have not received it, well they say they aint.
Emailed boohoo twice, once two days ago and once today, heard nothing. They have no phone number, the only number i could find on yahoo stated "welcome to boohoo.com this number is not active anymore and email to get response etc" hmmm
Where do I stand here, So far they are ignoring my emails, cant call as they have no number. oh yeah they have charged my card, they clearly didn't forget to do that.
any replies are welcome.
edit - reading consumer direct at the moment.