INSERT by PCS:
I wanted to post this to the forum so you can all see the real stages of PC Specialists, now please note we are a growing company and thats why some of the stages can be confusing, also please be aware i will edit this post with no notice on how we change as we grow.
Stage 1 - Pre Production
Pre production: This means your order is the que, we can only speed this stage up by buying a fastrack, generally it will sit here till funds are cleared or its next in turn in the list of builds we also take fraud seriously and as we run fraud checks this can also delay the order moving to building stage.
Stage 2 - Building
If your pc is showing building stage then you may have only a few days to delivery of your pc, but please check your account for stock warning's sometimes the pc might have been built but needs another small part to progress.
Stage 3 - Testing (my dept)
The testing tag is sort of misleading, at the testing stage we actually install the system and install all needed drivers with a win7 update, at this stage we do pick up on faults or conflicts, even if you orded no OS we still fully install and do this to make sure everything works, if we find a fault we replace the component no messing and send it to the rma dept.
Stage 5 - QC This is where your PC really gets tested, we run the same burn in-test as company's like Dell, toshiba and Fuji and all the big companies, we run the pc to its limits and try our best to break it (I will ask if its ok to name this software on the forum with links, its no secret to customers of PCS)
QC passed - expect delivery
My Pc failed QC? - If your pc failed QC, we wont ever release that pc for dispatch, the pc is returned to the testing(3) stage to be fixed and fault found, it will then go back to QC for re-test, if it fails for the 3rd time back the system will be fully rebuilt and you can blame me for it being late.
If your order is stuck in one of these stages for more than a few weeks then please contact our call centre.