Not yet received my laptop yet, but regarding the website:
All looks very good to me. Couple of minor things:
1. Not obvious which credit cards are accepted until I get through to purchasing. Why not include one of those credit card logo things on the main page?
2. No obvious navigation back to the main web pages from the forum......although clicking on the pcspecialist logo does take you there.
3. The main page assumes that I need a gaming PC basically. Will other customers who have got turned of by PC World and similar web sites, but not neccesarily looking for a gaming PC be put off by the over emphasis on gaming? Seem to be quite a few customers in the forums who want for example video, digitial imaging PCs - why not give them an intuitive route in?
The track the build and associated e-mails to update customers are really good. Someone's thought hard about that and developed a good process.
I hope my actual laptop lives up the service I have received so far - excellent.