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Master
Administrator
Reputation: 2790

Originally Posted by
Finn
There seems to be a similar issue with the Spare parts page in the account pages (possibly just due to the scrollbar)
Thanks for informing us of this, we have now fixed this.
These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.
These are through our website mail system or by calling Tech support direct on 0844 499 4000.
Alternatively for general enquiries email
enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click
here.

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Grand Master
Reputation: 5697

Originally Posted by
PCS
This has now been fixed

Thank you however the website is showing my personal email. When I submitted the testimonial it was indicated that the email will be formatted to avoid spam.
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Bright Spark
Reputation: 140

Originally Posted by
PCS
Thanks for informing us of this, we have now fixed this.

Is it normal that I only see spareparts for the genesis 3 and not the vertex 2 ? (I have ordered both - no i'm not greedy the genesis is for the mrs)
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Master
Administrator
Reputation: 2790

Originally Posted by
rubensolo
Thank you however the website is showing my personal email. When I submitted the testimonial it was indicated that the email will be formatted to avoid spam.
The email is formatted to prevent spambots from picking it up, although to the naked eye it looks normal. If you do not wish for your email address to be visible please let us know and we will remove it.
These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.
These are through our website mail system or by calling Tech support direct on 0844 499 4000.
Alternatively for general enquiries email
enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click
here.

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Grand Master
Reputation: 5697

Originally Posted by
PCS
The email is formatted to prevent spambots from picking it up, although to the naked eye it looks normal. If you do not wish for your email address to be visible please let us know and we will remove it.
I'd prefer the email to be removed. I misunderstood the guidelines, I was planning to use a different email but though you may need to match the account with the email I used when placing the order. Thanks for your help.
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Master
Administrator
Reputation: 2790

Originally Posted by
Finn
Is it normal that I only see spareparts for the genesis 3 and not the vertex 2 ? (I have ordered both - no i'm not greedy the genesis is for the mrs)
They should both be showing for you now
These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.
These are through our website mail system or by calling Tech support direct on 0844 499 4000.
Alternatively for general enquiries email
enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click
here.

-
Master
Administrator
Reputation: 2790

Originally Posted by
rubensolo
I'd prefer the email to be removed. I misunderstood the guidelines, I was planning to use a different email but though you may need to match the account with the email I used when placing the order. Thanks for your help.
I have now removed this for you.
These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.
These are through our website mail system or by calling Tech support direct on 0844 499 4000.
Alternatively for general enquiries email
enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click
here.

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Grand Master
Reputation: 5697

Originally Posted by
PCS
I have now removed this for you.

Prompt action as usual. Thank you.
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Bright Spark
Reputation: 140
Sorry if I'm being a pain but I'm assuming these are generic bugs that you want to know about, but on the Genesis page it only shows the basic screen option, I assume its supposed to be like the vortex page and show all screen options?
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Master
Administrator
Reputation: 2790
Looks like the replacement screens were not added to this model as it's quite new. I've added these options for you now.
These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.
These are through our website mail system or by calling Tech support direct on 0844 499 4000.
Alternatively for general enquiries email
enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click
here.

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