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  1. #1
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    Dispatched % changed by over 25%?!

    Hi,
    My laptop is now on 9 working days, which I don't mind waiting but the percentage went from over 50% dispatched in 7 days on 6/08 and now its 21% 7/08. Why such a BIG decrease?! I know they had problems with a wireless card etc.
    Any info would be great.

    Thanks

  2. #2
    Expert Reputation: 5988
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    Quote Originally Posted by EYEONME View Post
    Hi,
    My laptop is now on 9 working days, which I don't mind waiting but the percentage went from over 50% dispatched in 7 days on 6/08 and now its 21% 7/08. Why such a BIG decrease?! I know they had problems with a wireless card etc.
    Any info would be great.

    Thanks
    I had the same concerns when waiting for my PC to arrive and I guess now it is here the following is easy to say...
    However, I wouldn't worry too much about the % dispatched. Although I don't know exactly how they calculate this percentage I would imagine it relies heavily on the number of laptops they are shipping. If for example the total number is relatively low even a small change in the dispatch times for a few of these could drastically change the displayed figures.

    Its only a guide but the average time would be a better indicator about how long things tend to take. Again though, it is only a guide. If you need an update on your laptop's status PCS will happily tell you if you give them a ring.

    Hope this helps.

  3. #3
    Master Administrator Reputation: 2790
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    We have have a batch of orders waiting for a component to arrive in, once they all get shipped it will skew our figures. They are calculated automatically and honnestly based on actual dispatches. It will probably improve over the next few days.
    These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.

    These are through our website mail system or by calling Tech support direct on 0844 499 4000.

    Alternatively for general enquiries email enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click here.


  4. #4
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    when i was waiting for my i7-3610QM to arrive along with a few other people, the dispatch % reduced by quite a large amount, since a lot of laptops were delayed. once the i7-3610's arrived the dispatch % went up again as the orders were built and sent off. it'll get better once the parts causing the delays arrive
    Optimus III: 17.3" - Intel® Core™i7-3610QM - 8GB SAMSUNG 1333MHz DDR3 - NVIDIA® GeForce® GT 650M 1.0GB DDR5 - 750GB WD SCORPIO BLACK (7200 rpm)

 

 

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