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  1. #21
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    Quote Originally Posted by AzY View Post
    Yes it would be reasonable for those wanting to use the service a numerous number of times. However for the 1 time service a price of £20, would be suitable
    This is per return, so if you use the service once in September and once in December it will cost £59 per return, however you can select as many upgrade items as you like on each return.
    These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.

    These are through our website mail system or by calling Tech support direct on 0844 499 4000.

    Alternatively for general enquiries email enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click here.


  2. #22
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    I noticed that you updated the T&C to include the upgrade service. I assume the service covers any possible damage in transit, would finance be available for the upgrade service?

    HAF-X i7-2700k Quad Core - 2GB NVIDIA GEFORCE GTX 680 SLI - 240GB INTEL® 520 SERIES SSD - 2TB WD CAVIAR BLACK - CORSAIR 1200W PRO SERIES - COOLIT ECO II FAT BOY - NZXT Sentry 2 Fan Controller - Asus Xonar DX Sound card - 3 x ASUS VG278H 27" Monitor 3D

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  3. #23
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    Are you saying….

    If I want, for example, my processor changing, it will cost me £59 plus the cost of the new part?

    What happens to the old part?

    Do you return that to me? It is my property.

    Or is there some discount offered, presumably taken care of in the new part’s price?


    I run the service department for my company and the return cost of a unit (up to 18 kg) with Interlink Express is about £25.

    This would leave you with about £35 to cover;

    Un-boxing the unit

    Goods-in inspection

    Completing the goods-In documents

    Opening the unit

    Fitting and testing the part

    Re-packaging and despatch documentation.

    All for £35

    Sounds value for money to me.

  4. #24
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    I like the idea.....How about a payment scheme to cover future upgrades..loyalty customer discounts..
    seriously I think you have a forward thinking plan one that I may use.

  5. #25
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    Quote Originally Posted by rubensolo View Post
    Would finance be available for the upgrade service?
    We are not planning to offer finance just yet, initially it will only be available by credit/debit card.

    Quote Originally Posted by hargil View Post
    If I want, for example, my processor changing, it will cost me £59 plus the cost of the new part?
    That's right - the components will cost £x and the upgrade service including collection fees will cost £59.

    Quote Originally Posted by hargil View Post
    What happens to the old part? Do you return that to me? It is my property.
    Any exchanged (redundant) components remain the property of the customer and will be returned with the computer.

    I'm sure you'll all have many more questions about this service - please save these for when it is launched as most will be answered straight away. We may also be looking for some "guinea-pigs" to trial the service at launch - that is customers who are looking to upgrade their systems who would like to be one of the first to use the service.
    These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.

    These are through our website mail system or by calling Tech support direct on 0844 499 4000.

    Alternatively for general enquiries email enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click here.


  6. #26
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    This sounds like a Valuable asset to PCS, one which i think customers will apreciate and value.

  7. #27
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    That sounds good One question: Is the Optimus II GFX card upgradeable? Or is it soldered? (Asking for a friend )
    Vortex III 15.6" MATTE SCREEN i7-3630QM (2.40GHz) GTX 680M 16GB 1600MHz RAM 750GB WD SCORPIO BLACK KILLER 1103

  8. #28
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    Quote Originally Posted by PlasticTastic View Post
    That sounds good One question: Is the Optimus II GFX card upgradeable? Or is it soldered? (Asking for a friend )
    Post 8
    GPU upgrades will only be available for the Vortex and SkyFire series - all other models use soldered down GPUs.

    HAF-X i7-2700k Quad Core - 2GB NVIDIA GEFORCE GTX 680 SLI - 240GB INTEL® 520 SERIES SSD - 2TB WD CAVIAR BLACK - CORSAIR 1200W PRO SERIES - COOLIT ECO II FAT BOY - NZXT Sentry 2 Fan Controller - Asus Xonar DX Sound card - 3 x ASUS VG278H 27" Monitor 3D

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  9. #29
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    This is brilliant and i think it's a very good price! So happy to know that the GPU within my new Vortex III is upgradeable

  10. #30
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    Quote Originally Posted by cheshirecat765 View Post
    This is brilliant and i think it's a very good price! So happy to know that the GPU within my new Vortex III is upgradeable
    This GPU is upgradeable, however please note it requires future GPU models to be compatible with the Vortex III. For example, only the 7970M is supported by PCS for installation intop a Vortex II.
    These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.

    These are through our website mail system or by calling Tech support direct on 0844 499 4000.

    Alternatively for general enquiries email enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click here.


 

 

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