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I noticed that you updated the T&C to include the upgrade service. I assume the service covers any possible damage in transit, would finance be available for the upgrade service?
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Are you saying….
If I want, for example, my processor changing, it will cost me £59 plus the cost of the new part?
What happens to the old part?
Do you return that to me? It is my property.
Or is there some discount offered, presumably taken care of in the new part’s price?
I run the service department for my company and the return cost of a unit (up to 18 kg) with Interlink Express is about £25.
This would leave you with about £35 to cover;
Un-boxing the unit
Goods-in inspection
Completing the goods-In documents
Opening the unit
Fitting and testing the part
Re-packaging and despatch documentation.
All for £35
Sounds value for money to me.
I like the idea.....How about a payment scheme to cover future upgrades..loyalty customer discounts..
seriously I think you have a forward thinking plan one that I may use.
We are not planning to offer finance just yet, initially it will only be available by credit/debit card.
That's right - the components will cost £x and the upgrade service including collection fees will cost £59.
Any exchanged (redundant) components remain the property of the customer and will be returned with the computer.
I'm sure you'll all have many more questions about this service - please save these for when it is launched as most will be answered straight away. We may also be looking for some "guinea-pigs" to trial the service at launch - that is customers who are looking to upgrade their systems who would like to be one of the first to use the service.![]()
These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.
These are through our website mail system or by calling Tech support direct on 0844 499 4000.
Alternatively for general enquiries email enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click here.
This sounds like a Valuable asset to PCS, one which i think customers will apreciate and value.
That sounds goodOne question: Is the Optimus II GFX card upgradeable? Or is it soldered? (Asking for a friend
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Vortex III 15.6" MATTE SCREEN i7-3630QM (2.40GHz) GTX 680M 16GB 1600MHz RAM 750GB WD SCORPIO BLACK KILLER 1103
HAF-X i7-2700k Quad Core - 2GB NVIDIA GEFORCE GTX 680 SLI - 240GB INTEL® 520 SERIES SSD - 2TB WD CAVIAR BLACK - CORSAIR 1200W PRO SERIES - COOLIT ECO II FAT BOY - NZXT Sentry 2 Fan Controller - Asus Xonar DX Sound card - 3 x ASUS VG278H 27" Monitor 3D
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This is brilliant and i think it's a very good price! So happy to know that the GPU within my new Vortex III is upgradeable![]()
These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels.
These are through our website mail system or by calling Tech support direct on 0844 499 4000.
Alternatively for general enquiries email enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click here.