Ok so my pc from PCS is just over 3 months old, the other day my graphics card just blew up, the PC was sent back to PCS who in turn have told me the card blown and no good and needs replacing. Thats fine I thought untill they tell me they have stopped selling the GTX 580's and it will take a month to replace it. It is that or I can have the PC back without any card at all and use the on board graphics for a month hence having my pc back not fixed and only being able to have limited use from it. Ok so I call up and explain I will pay the extra for the next card up so it can be repaired , erm yeah you can im told but you will have to pay full whack for the replacement card and you will NOT be reimbursed for the faulty 580. So in effect I will have paid for two graphics cards , I may as well flush the warranty down the pan as its plainly useless.
I am also told I can pay the full price of a new card and they will send the burnt out gpu to the manufacturer and send the new one onto me hence then winding up with two graphics cards .... now this is almost funny if it wasn't so expensive.
So the Silver Warranty that I paid for clearly states "Goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance and equal or better value at the time a return" is basically a lie and if anyone experiences the same thing as I am is in for a shock if they think they can pay the extra for the something else if PCS don't stock the faulty item.
I must say its a great way of making money but a terrible way to keep custom, is it too much to ask to just fit a card you have in stock and for me to pay whatever extra it costs ??? ... really ???
PCS has gone right down in my estimation and I shall be passing on my poor experience to the many gaming pc sites that I use after I have received a call from a PCS manager