I'm not looking to get involved in an argument here about lines of support.
I use live chat because it is convenient for me, i have young children here for one which can get very noisy on times plus i can get on with other things whilst waiting for a response.
Being told that the support system has "tiers of importance" is quite frankly insulting.
And for the record is its 12 working days not 10, the only reason i am here now is the build still says 6-8 working days, along with promises of it being delivered this week...i am only trying to get confirmation of this. If i am expected to wait X amount of time then please tell me in the first place then i can make a better informed decision about my purchase.
Taking an order, then basically being told here that "it will be ready when it's ready" isn't really the way i like to spend my money or be treated.