USB 3 Port not working +++ DVD drive not working... Please help

[funkychick7]

Hi all... please can someone help me with the following two problems...

1)... i have a new 2tb hard drive that uses the usb 3 port...and since my computer has 2 of the usb3 ports, i thought id use them, but when i put the usb in the ports it doesnt recognise it... do i need to install anything for the ports to work?

2) should a BD-ROM Drive be able to burn onto a DVD Disc?... im sure i burned a movie on a DVD once but now i can't seem to do this anymore

[tom_gr7]

i cant help with number 2,

but for number 1, can you post up ya spec, including ya case and motherboard.

[funkychick7]

yep sure....



Motherboard
Manufacturer: ASUSTeK Computer INC.
System Product / Model: M4A89TD PRO USB3
System Serial#: MF70ABG04900286
BIOS Vendor: American Megatrends Inc.
BIOS Version / Date: 08/24/2010
SMBIOS Version: 2.6

Processor(s)
Processor Name: AMD Phenom(tm) II X6 1100T Processor
Vendor ID String: AuthenticAMD
Speed: 3300 MHz
Vendor Name: Advanced Micro Devices, Inc.
Total Number of Processor: 6

Memory
Total Physicel Memory: 16.0 Gb
Available Physical Memory: 14.7 Gb (15,796,092,928 bytes)
Page File Size: 32.0 Gb (34,353,999,872 bytes)



Driver(s)
Drive #0 Mfr/Model: WDC WD1002FAEX-00Y9A0
Serial: CWWA03543652
Size: 931.51 Gb
Drive #1 Mfr/Model: WDC WD1002FAEX-00Y9A0
Serial: CWWA03157390
Size: 931.51 Gb


Audio / Video / Display
Audio Adapter: Information Not Available
Video Adapter: NVIDIA GeForce GTX 460
Display: Generic Non-PnP Monitor



Peripherals
COM Port(s): Information Not Available
LPT Port(s): Information Not Available
USB Port(s): Information Not Available
1394 Firewire Port(s): Information Not Available


Operation System
O/S Name: Microsoft Windows 7
Build / Service Pack: 6.1.7601 / Service Pack 1

[funkychick7]

i just got that from the WST Report PCSpecialist gave with the computer... not sure how you get the info otherwise :/

[tom_gr7]

What case do you have?

Where have you plugged the external hard drive in? in the back of the pc or into the case? (remember usb 3.0 ports are blue)

[funkychick7]

sorry to ask such a noob question, but how do i find out the name of the case?

[funkychick7]

i have two usb 3 at the top of the case, along with the two usb 2 ports, firewire port, power button, resart button, microphone

[funkychick7]

ive trid going to device manager, and tried to update the drivers, but they are all upto date

[tom_gr7]

log into to pcs,click on ya order, and paste the spec.

[funkychick7]

Case InWIN DRAGON RIDER BLACK GAMING CASE
Processor (CPU) AMD PHENOM II X6 1100T (3.30GHz/9MB CACHE) ***SPECIAL OFFER***
Motherboard ASUS® M4A89TD PRO/USB3 : DDR3, USB 3.0, SATA 6.0Gb/s, CrossFireX
Memory (RAM) 16GB SAMSUNG DDR3 DUAL-DDR3 1333MHz (4 X 4GB)
Graphics Card 2GB NVIDIA GEFORCE GTX460 - 2 DVI,HDMI,VGA - DirectX® 11, 3D Vision Ready
2nd Graphics Card NONE
Memory - 1st Hard Disk 1TB WD CAVIAR BLACK WD1002FAEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)
2nd Hard Disk 1TB WD CAVIAR BLACK WD1002FAEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)
RAID NONE
1st DVD/BLU-RAY Drive 12x BLU-RAY RE-WRITER DRIVE, 16x DVD ±R/±RW (£88)
2nd DVD/BLU-RAY Drive 4x BLU-RAY ROM DRIVE, 16x DVD ROM (£35)
Memory Card Reader NONE
Power Supply 600W Quiet 80 PLUS Quad Rail PSU + 120mm Case Fan (£59)
Processor Cooling COOLIT ECO A.L.C (ADVANCED LIQUID COOLER) (£49)
Sound Card ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Network Facilities ONBOARD GIGABIT LAN & WIRELESS 802.11N 300Mbps PCI CARD (£16)
USB Options 6 x USB 2.0 PORTS @ BACK PANEL (MIN 2 FRONT PORTS) AS STANDARD
Modem NONE, I WILL BE USING BROADBAND
Floppy Disk Drive NONE
Firewire 3 Port IEEE 1394a Firewire PCI Card