Hello,
So I had to return my PC a 2nd time within a year last week. My question is, how long does a repair usually take in general? I don't want to seem impatient, just curious how long it will take roughly before I get my rig back. Feels like I have lost a limb, and cant wait to install my new parts when I get it back
Cheers
Rory G
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26-01-11, 14:25 #1New Member Reputation: 0
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General wait time for an RMA to be repaired?
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27-01-11, 06:58 #2Expert Administrator Reputation: 712
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I think our average turn around for RMAs is 5 - 7 working days, so around about a week or so.
These forums are not an official channel for support, if you have a problem with your machine please ensure you notify us through our official channels. These are through our website mail system or by calling Tech support direct on 0844 499 4000.
Alternatively for general enquiries email enquiries@pcspecialist.co.uk, to see current waiting times at our call centre click here.
Don't forget the "rep system" - if you found my post helpful then click the REP star at the bottom of the post!
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27-01-11, 07:03 #3Bright Spark Moderator Reputation: 131
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I can confirm that 5-7 working days is the norm, obviously this is dependant on stock.
I'll check the technicians report and get an update sent.If you found my post helpful then click the REP star
If it breaks, I get to fix it.
AKA prEfix.rEx
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27-01-11, 14:06 #4New Member Reputation: 0
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Thanks for the update, nice to know one company has reliable customer service
Rory G
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