Disappointment!

[pengipete]

Having looked around t' net, it seems that "resealed" can mean a couple of different things. It may be that the box was damaged or the original tape split so DHL reseal it with their own tape, it may mean that the a package was oversized and they repackaged it (usually to split multiple cartons taped together) or there's a third reason which I think is more likely in your case...

As it shows as being resealed twice, I suspect that it was transported by a different courier for part of the journey - if, for example, you live somewhere isolated or there are just a couple of items to go to your local depot, DHL may have an agreement with another courier so that they can effectively sub-contract part of the journey to avoid sending a van with just one parcel on-board - (the same works the other way - DHL may carry parcels for another courier) - that's going to be more common with fuel prices going through the roof. In such a case, DHL would check the contents then "reseal" the carton with their own tape and will check it again on receipt at their depot - to ensure that they get back exactly what they handed over.

I would, however, take LFIPicard's advice and check that carton whilst the driver is there - or at least mark the delivery note that you've only accepted it unchecked rather than simply signing it and remember - worse case scenario, it's insured.

[colmcam]

Thanks LFFPicard, I will take your advice.

In my experience, courier drivers don't like to wait so if the box looks knocked about or otherwise damaged, I will sign the receipt as 'unchecked' as you advise.

Thanks again

[colmcam]

Thanks pengipete for your overview and advice.

You are correct, DHL's tracker does show 'Re Routed to another Courier' on 8th April. I will sign as 'unchecked' anway, just to be safe.

Thanks again

[colmcam]

The computer has now arrived!

The box didn't show any obvious sign of damage, but I signed 'unchecked' anyway. The contents look OK too but obviously I need to set it up and check.

Thanks everyone for your useful comments and support. I hope that, when appropriate, I too can help others on the forum.

[LFFPicard]

The best and easiest way to help is to show us some pics!

Glad you got it all ok in the end.