problem with my laptop regarding graphics

[peterk]

hi all,

i bought this laptop from pc specialist 8 months ago, and if i'm honest its being doing this problem from day i thought i may have solved but it keeps reoccurring.

let me explain, when the laptop is idle or just browsing the internet not doing anything to strenuous i get on occasion the screen go all pixalated and a pink colour, now most times i control alt delete and then cancel the task manager and it clears it up, but on many occasions the screen locks up and recovers saying " the graphics card has recovered from a serious error" or it just has to restart the computer via the power off button.

i have tried many things update drivers roll back drivers tried 3rd party ones too. i have gone into event viewer and list the errors i am getting but to no avail i have i been able to solve this problem. the strange things is i run games and push the graphics card hard and it works perfectly but just idling on desktop or viewing the net i get this pixalated problem.

any help would be appreciated just hoping its not hardware!

many thanks

Peter K

[kriwad]

Hard to nail anything down, that's a symptom of so many things. Bad things too, give PCS a call before it goes out of warranty, you should have had this sorted from day 1!

[skakruk]

Can you please tell us WHAT computer are you talking about? (model)

[peterk]

The model is BLB2 its intel i3 m350 2.27ghz 4g ram with an ati 5650 hd . i should of had this fixed from start but it disappeared for a bit but has come back. any other info needed?

[kriwad]

I'd just contact support, they might already know of the issue you're having and they're the only ones who can sort you out if anything needs replacing anyway