New computer DOA

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GeaFit

Bronze Level Poster
Just received my new pre built PC specialist PC.

R7 5800
3070
1TB SSD and 2GB HDD
16GB 3600Ram

Turned it on and the PC specialist logo appears with green dots all over the screen. Then the moving circle of dots appears that usually signifies windows is loading and then nothing. Blank black screen. Just before the black screen more green lines appear on the screen.

Anyone have any idea? Just off the phone to support and after waiting 2 hours to speak to someone will most likely have to send it back.
 
G

GeaFit

Bronze Level Poster
This is the screen. Manage to get recovery up at one stage.
 

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G

GeaFit

Bronze Level Poster
Just received my new pre built PC specialist PC.

R7 5800
3070
1TB SSD and 2GB HDD
16GB 3600Ram

Turned it on and the PC specialist logo appears with green dots all over the screen. Then the moving circle of dots appears that usually signifies windows is loading and then nothing. Blank black screen. Just before the black screen more green lines appear on the screen.

Anyone have any idea? Just off the phone to support and after waiting 2 hours to speak to someone will most likely have to send it back. Managed to get recovery mode once.
 

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Resistance100

Resistance100

Expert
Willing to bet its GPU related. Theres a chance something may have come loose in transit (these things happen).

Are you able to open the side of your PC while turned off and make sure that the GPU is seated properly and the power cables to it are in fully?

Do you have a different displayport or HDMI cable as well you can test it with?

Can you also post your full specs from the order page (copy and paste) so people can see everything we are dealing with here :)
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Try reseating the graphic card and check the associated wiring, also check and reseat the RAM
 
G

GeaFit

Bronze Level Poster
Thanks for replying. I have opened the side of the case and made sure everything is snug and everything is. I can also boot to the bios without issue. Pretty gutting!

Case PCS PRISM-X RGB MID TOWER CASE
Processor (CPU)AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
MotherboardASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power SupplyCORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingPCS FrostFlow 240 Series RGB High Performance Liquid Cooler (AMD)
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserMicrosoft® Edge (Windows 10 Only)
Keyboard & MouseASUS TUF K1 Gaming Keyboard & M3 Mouse Bundle
SpeakersCreative GigaWorks T40 Series II 2.0 High End Speakers
Surge Protection6 Socket 2m Surge Protector
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
G

GeaFit

Bronze Level Poster
using a HDMI that was perfect and still is connecting to my laptop. I have looked at the gpu and put dental pressure on it. there is a locking mechanism im not sure about on the right hand side of the pic e slot. how does this unlock?
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
GeaFit said:
using a HDMI that was perfect and still is connecting to my laptop. I have looked at the gpu and put dental pressure on it. there is a locking mechanism im not sure about on the right hand side of the pic e slot. how does this unlock?
Click to expand...
gently ease it to the right and pull it up
 
G

GeaFit

Bronze Level Poster
Yes lights go orange yellow green.

PSU connections good. Booted into recovery now again with the weird green lines again
 
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