Thanks for pointing out that terms and conditions page - that clearly answers my first question.
It does look like some more clarity on what PC Specialist consider a dead pixel would be useful though.
After looking at the wording of the Dead Pixel Guarantee I just wanted to double check a couple of things that aren't entirely clear:
1. ISO-9241 has several different classes of defect allowances. Which class applies to the laptops you sell without the guarantee?
2. Does the guarantee cover...
