Application error I NEED HELP!!!

[zakk1989]

so everytime i try to run this aplication it crashes right as it opens i have been using the application with no problems for about five days i went to sleep last night with my computer on and i woke up and it was off like it had crashed and i had multiple programs running including the one im having trouble with everything else works fine though the program im having trouble with is a game called silkroad and as the loader opens it crashes ive looked up the event information and here is a copy of what it says,



Log Name: Application
Source: Application Error
Date: 1/9/2013 8:57:19 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Zakk-PC
Description:
Faulting application name: Silkroad.exe, version: 1.3.0.1, time stamp: 0x508f8bdf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x029d19dc
Faulting process id: 0x118c
Faulting application start time: 0x01cdeeeef5e93160
Faulting application path: H:\Silkroad\Silkroad.exe
Faulting module path: unknown
Report Id: 35e7f940-5ae2-11e2-b670-001617aec853
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-10T04:57:19.000000000Z" />
<EventRecordID>51294367</EventRecordID>
<Channel>Application</Channel>
<Computer>Zakk-PC</Computer>
<Security />
</System>
<EventData>
<Data>Silkroad.exe</Data>
<Data>1.3.0.1</Data>
<Data>508f8bdf</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>029d19dc</Data>
<Data>118c</Data>
<Data>01cdeeeef5e93160</Data>
<Data>H:\Silkroad\Silkroad.exe</Data>
<Data>unknown</Data>
<Data>35e7f940-5ae2-11e2-b670-001617aec853</Data>
</EventData>
</Event>

PLEASE I NEED HELP I DONT KNOW HOW TO FIX THIS!!
ive tryed uninstalling the game and reinstalling it and that didnt work i dont know what else to do...

---

 

[Toxophilix]

When you uninstalled the game, did you also remove any config files, saved game data etc?

 

[zakk1989]

When you uninstalled the game, did you also remove any config files, saved game data etc?

i removed everything and reinstalled it,,

 

[welchb]

Hi,

I'm not sure if this will help or not but I use CCleaner on my PC just to maintain general system health and get rid of rubbish/old files. It can be found on this link ->

http://www.piriform.com/ccleaner

One of the really useful things on this is that it can check broken links in your Regisrty -- I had an issue with a software package (Corel Video Studio) where it crashed during rendering and then would not start again -- similar to your issue.

Tried un-installing and re-installing -- same problem.

Found CCleaner -- did an unistall of Video Studio, ran CCleaner and this removed alot of redundant registry entries associated with that program - did a clean install and problem was solved.

I'm not saying this is a sure fix, however it's a well regarded program for keeping you machine clutter free and I tend to use it now after/or if I un-install and programs or update versions.

Might help.