Feedback on Pcspecialist as a whole!

[Xavien]

Well its feed back isnt it?

So then this covers

Tech
Sales
Forum

Plus generally everything else that i couldnt think of.

I have found them to be very helpful and interested in its customers, the after sales is good and the tech support has been excellent, especially here on the forums where the admin, mods and techs monitor the forums and you can get a reply from one or more in a very short space of time.

Also it seems that pcspecialist has a good group of customers here as well. There has been many a good peice of advice given and everyone is nice and friendly. So far im very pleased with this pc and its preforming to a very good standard.

On a suggestion note (this isnt really a criticism) the only thing that could do with a slight improvement is before i bought my pc i did send a couple of emails asking questions that didnt get replied to, although im very very sure that the forums here would solve that problem for all new customers.

I would like to think im in authority in this post on giving a good review as im a business owner myself and i would like to think that i provide a top level of service within my field, always looking at new and better ways of improving every aspect in my line of work.

Another question (appolgies if its been asked\answered before) but the only forum problem i have is that when trying to award rep to people, i click the rep button at the bottom of peoples post and the box opens up behind the post below. This stops me from being able to give rep unless its the last post in the thread so i can see it.

I would love to hear other peoples general feedback on their service. Preferably the good feed back but constructive criticism is also welcome and can be as helpful to pcspecialist as much as the good bits

 

[steveuk87]

i have had similar issues with the rep system, but i think they are restricted because they actually use the code from a 3rd party for the forums so..

as for your other coments they are very fair and justified

Steve

 

[Gorman]

Good to hear Xavien, i hear you on the email thing. Im going to go ahead and presume the questions were sent to [email protected]. While this is cleared out daily its a sort of catch all general point of contact, very very large amounts of email go through it. Its usually about 48 hours for a response on the address but sometimes they do get hit by the spam filter and go missing.

The best way to email us for sales or support is always by logging into our main page using the details received when you order then using the insite email system, these are cleared out every day by our call centre guys and there is no way for them to become lost / spammed.

I have had that problem with the rep button too, as the forum is vbulletin based and kind of new to us we are looking into the odd glitches.

 

[Xavien]

Thanks guys, i cant remember if i sent the email to enquiries or to a specific department, i will check on my old pc next time i have it booted up The rep thing is a bit odd, i thought first off it was because i was using the 64bit web browser as it doesnt work with everything

 

[karkit]

Very good quote

I am a happy chappy!

I have been looking to update my Core 2 Quad all week and wanted to head to an i7 machine. I was losing the will to live and wasn't sure that it was worth the spend for the performance increase until I got the quote for a 980x 3.33GHz based 12Gb RAM with 1TB disk machine from pcspecialist for around £1,600, with Windows 7 64x installed.

I skimped on one or two none-necessities okay, but find it hard to get such a spec anywhere else for the spend! Absolutely perfect for POSER which relies on the CPU (not the graphics card) for rendering final images (the graphics card is only used to render the set-up screen - so a 1Gb ATI RADEON™ HD 5770 graphics card is ample).

I don't use them, but suspect it's a perfect set up for BRYCE, Carrera, etc.

I'll re-post when I get it up and running.....

(If I sound like a salesman, it's because I'm a very happy customer - the best kind of salesman!)

 

[Gorman]

Hi Karkit and Welcome!, Glad we could supply you with a quote you like!

 

[Xavien]

Ive got a mate who is using daz 3d with a 1gb 5770 and hes very happy (check out the link in my sig for more info) and hes only running 8gb ram. Funny thing is we created another character using the new steph 4 and we were comparing render times. He was clocking 1min 20 secs to render this character and i managed 10.5 seconds, we couldnt believe the difference, ive had this pc a month and its still knocking my socks off!

 

[Sleinous]

I'm using FF and the rep system is working fine, are you using that IE x64 version?

 

[Xavien]

I think its IE as a whole as the 64 bit and 32 bit version are giving me the same probs. I probably have to alter a setting in IE somewhere

 

[Matt]

I'm using FF and the rep system is working fine, are you using that IE x64 version?

I had this problem when using IE on a fresh windows install. Suggestions would be to update IE/FF and add flash player/macrovision etc.

 

[Xavien]

Unfortunately I have been less than impressed as PCspecialist have not give me the case I requested. When I phoned to informed of this the denied it was anything to do with them and trying to make out i was the one who made the mistake. It is such a shame as up till then I had been very impressed but because of this I most probably will not reccommending to others.. Very bad customer service

Im sure when they read this they will be happy to sort out your problem when all the information is put together, i always try to give people the benefit of the doubt even if my first phone call doesnt work out quite right

 

[Gorman]

Unfortunately I have been less than impressed as PCspecialist have not give me the case I requested. When I phoned to informed of this the denied it was anything to do with them and trying to make out i was the one who made the mistake. It is such a shame as up till then I had been very impressed but because of this I most probably will not reccommending to others.. Very bad customer service

This is simply not true. Under no circumstances would we ever not correct an error like this. If you did not receive the case on your order then we would have sorted it out no problem. Im unable to find any record of your call or any emails. Do you remember who you spoke to?

It is far more likely that you have received the case on your order and its not what you expected etc. Even so i find it very hard to believe our call centre would not have offered to bring it back and change the case, at your expense of course.

Also, repost.