No internet connection dns error

[Daniel-3640]

Hi there folks, been running my new 14" defiance for a few months now trouble free. How ever this week i habe been habing problems connecting to the internet comes up saying no internet access when I run the troubleshootrt it comes up saying a dns error detected. Usually this clears after a few minutes but it hasn't worked at all today. Internet is working fine with all other devices any ideas?

I noticed when looking at adapter settings the ipv4 comes up saying internet and ipv6 says no access.

Chassis & Display
Defiance Series: 14" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM)
16GB Corsair 2133MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® GTX 1050 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Hard Disk
1TB SEAGATE FIRECUDA 2.5" SSHD - UP TO 5X FASTER THAN HDD!
M.2 SSD Drive
256GB SAMSUNG SM961 M.2, PCIe NVMe (up to 3100MB/R, 1400MB/W)
External DVD/BLU-RAY Drive
8x Slim USB 2.0 External DVD-RW
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 120W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 2 Channel High Def. Audio + MIC/Headphone + SoundBlaster X-Fi MB3
Bluetooth & Wireless
GIGABIT LAN & KILLER™ WIRELESS-AC 1535 M.2 GAMING 802.11AC + BLUETOOTH 4.1
USB Options
3 x USB 3.0 PORTS + 1 x USB 3.1 Type C PORT AS STANDARD
Battery
Defiance Series 3 Cell Lithium Ion Battery (45WH)
Keyboard Language
14" DEFIANCE SERIES BACKLIT UK KEYBOARD
Operating System
Genuine Windows 10 Home 64 Bit - inc DVD & Licence
Operating System Language
United Kingdom - English Language
DVD Recovery Media
Windows 10 (64-bit) Home DVD with paper sleeve
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Notebook Mouse
LOGITECH® OPTICAL USB MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Insurance


Thanks for the help

Daniel

 

[ubuysa]

IPv4 only access to your ISP is normal. Very few ISPs offer IPv6 access to the home.

Most home routers are setup to use the IPS's DNS server and these are not always that fast, it's also possible that your DHCP settings have become screwed somehow. So...here's what I suggest you do at first...

1. Open the network and sharing centre and click on Change Adapter Settings

2. Right click on your network adapter (probably the wireless card) and select Properties.

3. Scroll down the list of protocols in the window you'll see until you find the IPv4 entry and click on it to highlight it.

5. Click the Properties button and ensure that the Obtain an IP address automatically radio button is checked.

6. To use your ISPs DNS server ensue that the Obtain a DNS server address automatically is checked. However, you can often get better performance and greater reliability by using the OpenDNS servers. To do that click the Use the following DNS servers radio button and enter the following IP addresses into the two boxes: 208.67.222.222 and 208.67.220.200.

See whether that helps?

 

[Tony1044]

I route all of mine through different servers (not OpenDNS as Ubuyusa gave you above or Google DNS that I'll give you next).

If you want to test IPv6 DNS you can do so with Google.

https://developers.google.com/speed/public-dns/docs/using

But as you'll see...IPv6 isn't necessarily for the faint hearted.

 

[Daniel-3640]

Thanks for that guys, switched it on today and all is well. Will save your replies though and any issues in future will try it out.

Daniel