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To be honest I was the one who tried it first - I was pretty unhappy with how loud my Defiance ran while gaming, so I bought a (non-PCS) desktop with the intent to Parsec into it while gaming in the room with my wife. The brand-new desktop died after 7 hours (faulty motherboard...) so I only...

You could do what my wife does - get a beefy desktop, a cheap laptop, and then use Parsec to remotely work on the laptop but using the desktop's hardware. Parsec is designed for gaming (minimal lag/high bandwidth) and works really well for remote work too: https://parsec.app/

Personally I would recommend the RMA route. I RMA'd a Vyper 17 for a similar issue (among other issues) last summer and got a refund without too much hassle. I recently sold my Defiance 17" privately (since it was past the initial return period) and though I got a decent amount for it, I got...

I had the exact same issue with my Defiance - the CPU was boosting to 3.5-4.5 gHz even when completely idle, which was massively affecting temps and fan speeds. I ended up having to RMA it for a full motherboard replacement...

Make me wonder why PCS didn't even entertain the notion of offering me a partial refund instead of fully replacing the motherboard and SSD on my 300-day-old Defiance... I would have welcomed a partial refund, and it would have saved PCS a very pricey repair which they are bearing the cost of due...

That is seriously unfortunate, I don't know what to tell you. I have the same problem in my laptop (bad motherboard), but at least it was under warranty...

To be fair to PCS, I'm sure it takes time to get new hire processed and trained up... Hopefully that means RMA times will begin to shorten soon?

Conversely, however, do you think choosing not to augment staff has not caused PCS to lose potential sales from people who frequent these forums when looking for a new system to purchase? Personally I spent a lot of time (some would say too much time) here before pulling the trigger on my Vyper...

FWIW my RMA (17" Defiance laptop) just got taken care of, here was the timeline: 24 March - RMA Created 27 March - Laptop received by PCS 28 April - Laptop looked at and fixed (replaced motherboard and SSD) 29 April - Testing done, ready to ship back So it took ages for them to look at it, but...

Oops, you are correct!

FWIW my RMA (17" Defiance laptop) just got taken care of, here was the timeline: 24 March - RMA Created 27 March - Laptop received by PCS 28 April - Laptop looked at and fixed (replaced motherboard and SSD) 29 April - Testing done, ready to ship back So it took ages for them to look at it, but...

Above 3,600 MHz, but yes. The clock speed bounced between 3,600 and 4,600 MHz regardless of settings/load.

I generally keep mine on the bottom mode (can't remember the name) - as I found performance to ramp up the fans and temps to insane levels. But yes, no matter what mode, no matter what power settings (including "minimum/maximum CPU speed"), no matter what actual load, my CPU was constantly...

Boosting to 4.36 GHz while only under 8% load is very similar to the issue my CPU was having, yes.

No worries, once I RMA'ed the system I figured it was in PCS' hands and there was no point in trying to self-troubleshoot anymore. I can't fault any of the three techs who took a look, they were all fantastic. But they all did confirm 1) there was definitely an issue with the CPU, and 2) they...

The PCS tech remoted into the laptop and confirmed it was idle - no active processes, nothing open in the background, no updates installing, etc. We even let the system sit for 30 minutes while chatting about random stuff and watching the clock speed stay between 3.5 and 4.6 GHz the whole time...

It was not a paste issue - as confirmed by PCS techs during the 3-hour support call I had with them last month. They repeatedly told me a "bad paste job" would not be the cause of the issues they were seeing. Thermal paste quality has 0 to do with a CPU boosting to 4+ GHz even when the system is...

I had a similar issue with the Defiance I currently have in for an RMA - the CPU boosts to 3.5-4.6 GHz even at idle, meaning the moment I started doing anything (even 10-year-old games on minimum graphics settings) the temps would spike and the fans would ramp up to 80-90%. I spent 3+ hours on...

I just don't see how that is reasonable... If there aren't enough staff to take care of RMAs, then hire more staff... I see two possible reasons for such lengthy RMAs: 1) PCS sells a huge number of decent systems, from which a reasonable number get RMA's for one reason or another. 2) PCS sells...

Nope, as far as I can tell it still hasn't been looked at...