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Received!!

I have been informed the refund has been processed and it is only a matter of bank transactions being completed. Again, I am happy with PCS that they have dealt with the refund very amicably and within their promised timescale.

PCS have formally offered me the refund now through customer services. I was told last week it could take 14 days, I am hoping the clock started counting then, rather than now! I will be happy with the refund, and appreciate that they are taking responsibility for the situation.

It has come to a satisfactory conclusion. PCS have agreed to a refund. Apparently Customer Services are going to get in touch with me at some point, but I hope you may all understand if I don't hold my breath.

What a peculiar reaction. I think it would be very much better for you if you didn't take a forum discussion so personally. And if people are going to speculate, or suggest that I should ignore what PCS have told me and promised me, and that I should ignore the evidence of my own ears and...

Only repeating what I was told by yhe PCS help desk. The whole process is recorded for quality assurance (QA) reasons, and I was told that this was a reason why they were confident that these things shouldn't happened prior to dispatch. I believe, from my understanding of such things, that...

It is a fact that I have not received a working PC. You do not have to believe that if you do not wish to, but thankfully PCS have accepted that fact.

PS, I could still have done that had they acted with haste to put things right and invest a little time engaging with me!

It is not an accusation. It is a fact. I understand that people have to take me at face value on that, though I am asking no-one to believe me. I am hoping that at least they will consider the issue from my point of view because it is impossible for me to consider it any other way. Even now I...

You are absolutely right about the need to know more. But I have not exonerated DPD; I just, on the weight of evidence available to me, consider the possibility that the scenarios put forward are improbable. I would be very happy for PCS to present me with evidence that supports the DPD...

As I have said before, this was my original thought as well. The following is to explain why I currently believe that this was not the case... DPD is probably the most dependable delivery company I have experience of. I received the PC from them in a pristine PCS logo'd box with all the address...

Thanks for your reply. It is, I am afraid, falling on deaf ears. Just to say that I received the PC on Saturday 18 July and was on the phone to PCS within half an hour of receiving it. It was received back at PCS on Wednesday 22 July. I have not heard a word from Customer services yet, only...

It is and was meant to be. The posts it replies to were suggesting I was being unreasonable by wishing or expecting that PCS would meet their obligation as quickly as they could. If someone is going to be condescending to me, I will have no compunction in returning the favour.

Alas, I think people will decide for themselves what went wrong😉. Whether it is a DPD conspiacy or an unreasonable customer expecting to get the working PC they paid for. All things are possible, but whatever. I am seriously hacked off beyond the point where PCS's automated messages can sort the...

Please do not worry about this any further. I have resolved the situation with PCS and expect to be notified of my refund shortly. I appreciate the standards you are prepared to accept, but I do have alternatives to PCS and am left believing they will suite me better.

Not at all. It would be exactly like expecting to get a working PC in the promised timescales. Effectively I have been pushed back due to a PCS error, and am being expected to wait nicely whilst other people get their orders sorted that were made a long time after mine - I have waited over a...

Thanks for the reassuring response. I accept that things happen that we would rather did not happen. I hate the idea that someone may lose their job because they had a bad day! I've had enough of them myself... PCS dealt with the fact there was a problem very well. I was initially furious, but...

I would be happy to have this confirmed! I am unsure why it would be the case though.

The following spec is the subject of an order I made with PC Specialist 10 June costing £5.5K, which I was happy to pay. I have dealt with PCS before and have been more than happy with them and the support they provided. It took a while to put together, 28 working days. I have no problem with...