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Yes in hindsight we should have done, but it's the first one we've ever bought. We didn't realise this was an issue and just expected it to work.

Thanks for your reply. Yes the power switch is on at the back. We have pressed the power button on the case and nothing - I'm starting to think something must have disconnected in transit.

We are new to the forum. We bought our son a pc from PC Specialist for Christmas and have been unable to set it up. We didn't try it on delivery as it was for Christmas and now it has been ruined. We plugged everything in as per the instructions. We have made sure that the monitor is plugged...