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Yeh it's an odd one, we have an 'N-Key Rollover' fix for the EC that sorts it. Keeps us on our toes!

Good afternoon, I have emailed over the fix to the account-registered email. Please let me know how you get on :)

Hello Chips, can you DM me your order number if possible? I'd like to get you an OEM Fix tool sent out (slightly different to a BIOS update) and review your email communications, as I want to ensure the best support possible has been offered.

PSA Hey guys, I don't want to be the party pooper here but it may be worth mentioning. We would not recommend applying or replacing the liquid metal thermal paste yourself (the normal paste is fine). Not because we're big meanies, but there are multiple warranty caveats with the manufacturer...

Our main web dev has has been off all week, I don't think they're due in until tomorrow/Wednesday, so apologies if this is not yet resolved. We'll be on it ASAP.

Hey guys, got the email, I have created an internal support ticket to get this sorted out. Eojeel is on leave at the moment so bare with us :)

Hello there Mike, I'm sorry to hear you haven't been able to get this sorted out yet. From your order notes the type of issue you're having is usually easily resolved and we have a set method, when we retry it we have to use the same method again but usually with slight variations, I have sent...

Good afternoon Claval, I'm sorry to hear you have been having issues with the laptop for some time. Although the warranty is expired we can still look into all this for you. For starters please remove the battery from the laptop if you are able to at least disconnect it, inflated batteries can...

I can indeed, feel free to DM me any queries and I'll look into it, we've had a few lads testing the line from an outside source and we can't replicate it, but we are keeping an eye out for any other reports of the issue.

In some instances, it is not truly necessary to have it, but I do recommend it on X570 systems using the latest chips due to their own internal boost. If you are not happy with the connection you can try and take a picture? Usually, PC internal power cables can withstand a fair amount of...

Hi guys, let me apply some clarity to this. A while ago Gigabyte started publishing the BIOS we use with the PCS logo, these are loaded with an OEMID for us which appears to prevent flashing of normal Gigabyte BIOS applied from the gigabyte website, I guess this is some sort of failsafe to make...

No problem :) It is an open offer, message me if you need me!

Did you replace the motherboard fittings when you changed the cooler over?

You can speak to me via DM if you want? I'm happy to translate any messages if you want to post in your native language.

I've emailed this customer directly. Think they're using a 300Mbps card like in the other forum thread, I have a special driver I want to try.

Do you know which CPU you're using? As this can be part of it too. You can also DM me your order number I can check for you.

Thanks for your query FoxMulberry. The fans used in the Spectrum case on the Tornado are proprietary by design, so they use their own RGB/Fan method with a run-off connector for ARGB (use Armoury Crate to control this, you may need to hold the LED button until it syncs or cycle through the...

As this monitor has a very high refresh rate it may not be locking to the 60Hz output which AMI is restricted by, as HDMI forces the monitor to a lower Hz it should work on this but you lose your high refresh rate. Although you may not get display on boot with DP it should work fine once it...

Thanks Vergaro, dealing with now :)

It sounds like some kind of solution is in place... back to the shadows with me :)