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  1. #1
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    Unhappy ATI Radeon Family has stopped responding and has recovered

    Howdy people.

    Here’s my specs:
    Chassis & Display
    Viper II: 18.4" HD+ LCD Backlit Widescreen (1680x945) Super Clear Glossy
    Processor (CPU)
    Intel® Core™i7 Mobile Processor i7-740QM (1.73GHz) 6MB Cache
    Memory (RAM)
    4GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (2 x 2GB)
    Graphics Card
    1GB ATI® Radeon™ HD 5165 PCI Express
    Memory - 1st Hard Disk
    120GB OCZ VERTEX 2 SATA II 2.5" SSD (upto 285MB/sR | 275MB/sW)
    1st DVD/BLU-RAY Drive
    8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
    Memory Card Reader
    Integrated 4-in-1 Card Reader (SD, MS PRO, MMC, MS)
    Network Facilities
    INTEGRATED GIGABIT LAN & WIRELESS 802.11N CARD (AS STANDARD)
    USB Options
    3 x USB 2.0 PORTS AS STANDARD
    Bluetooth & Infrared Options
    Integrated V2.0 Bluetooth Adapter + EDR Capability
    Battery
    Viper Series 9 Cell Lithium Ion Battery (6,600 mAh)
    Power Lead & Adaptor
    1 x UK Power Lead & 90W AC Adaptor
    Operating System
    NO OPERATING SYSTEM REQUIRED
    Office Software
    NO OFFICE SOFTWARE
    Anti-Virus
    NO ANTI-VIRUS SOFTWARE
    Carry Case
    TARGUS XXL NOTEBOOK CASE TCC008EU (£42)
    Mouse
    INTEGRATED 2 BUTTON TOUCHPAD MOUSE
    Webcam
    INTEGRATED 1.3 MEGAPIXEL WEBCAM
    Warranty
    3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) (£5)
    Delivery
    STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
    Build Time
    Standard Build - Approximately 4 to 6 working days
    Quantity
    1

    Had a nice new Viper II laptop for about 2 weeks and at first, all was well. I run windows 7 (x64) on it and while in the middle of watching a film yesterday the screen froze for a few seconds. Shortly afterwards it came back, although the film had become pixelated and the following appeared in a nice little box on the bottom right of my screen:

    “ATI Radeon Family has stopped responding and has recovered”

    Now, this happens all the time. The screen will freeze up for several seconds, show the message and repeat a number of times before it eventually BSOD’s. This happens instantly after I’ve logged in.

    I decided since I haven’t had it long I’d just wipe windows and reinstall, but it doesn’t seem to make any difference at all. I’ve tried installing the VGA drivers off the provided disk, as well as from the ATI site. Same problem. The only thing that works is if I boot it up in safe mode, but that’s obviously not an acceptable solution.
    Is this likely to be something I can fix or is this an indication of buggered hardware that I’ll have to RMA?

  2. #2
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    Buggered GPU, early warning sign. Phone up tech suppport on 0844 499 4000 and explain all the steps youve already taken.
    Extreme GPU Collector

    GeForce 500 Series: 1x GTX 580 // 3x GTX 570 // 3x GTX 560 Ti // 1x GTX 550 Ti

    GeForce 400 Series: 1x GTX 480 // 3x GTX 470 // 4x GTX 460 // 1x GT 440

    GeForce 200 Series: 2x GTX 275 // 3x GTX 260 Core 216

    GeForce 8000 Series: 1x 8800GT

  3. #3
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    I call driver issue, the clue is "ATI". Pretty infamous for it.

    Sleinous, it is quite uncommon to have a mobile GPU fail, theyre low power clockwork versions of their desktop brothers.

    The drivers from the ATI site will fail as they need to be from Mitac AFAIK.

    Give our guys a call for the correct driver updates.
    I dont work for PCS anymore, fix it yourself!

  4. #4
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    It happens, mine is proof of that rofl. Utterly screwed up. I keep meaning to post pics of the lines I get all over the screen lol. I realise mine is part of a screwed up batch but... even though theyre lower clock, Laptops have a tiny percentage of teh airflow desktops have available to them, so, the risks are still there if the cooling proves not to be adequate after having owned one for a while.
    Extreme GPU Collector

    GeForce 500 Series: 1x GTX 580 // 3x GTX 570 // 3x GTX 560 Ti // 1x GTX 550 Ti

    GeForce 400 Series: 1x GTX 480 // 3x GTX 470 // 4x GTX 460 // 1x GT 440

    GeForce 200 Series: 2x GTX 275 // 3x GTX 260 Core 216

    GeForce 8000 Series: 1x 8800GT

  5. #5
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    Yes, I am somewhat familiar with how laptops are made...

    It does happen, but its not the most likely culprit by a long shot.

    Lets look at the evidence.

    Quote Originally Posted by Sabranan View Post
    “ATI Radeon Family has stopped responding and has recovered”
    Driver error message.

    Quote Originally Posted by Sabranan View Post
    Now, this happens all the time. The screen will freeze up for several seconds, show the message and repeat a number of times before it eventually BSOD’s. This happens instantly after I’ve logged in.
    Driver crashes followed by a BSOD. Slight off chance it could be temp related, worth a check.

    Quote Originally Posted by Sabranan View Post
    The only thing that works is if I boot it up in safe mode
    Safe mode = no drivers loaded, +1 for driver issue.

    Quote Originally Posted by Sabranan View Post
    I’ve tried installing the VGA drivers off the provided disk, as well as from the ATI site.
    Drivers from the ATI site wont work, disk drivers are probably very old.

    So lets sum up a little.

    • Its an ATI gpu giving driver errors, so thats the first suspect. Drivers + ATI = fail.
    • Its pixelating slightly on the crash and as a laptop GPU which often share system memory, so memory may need looking at.
    • Its a laptop so a temp check on the GPU cannot go amiss.
    • Last on the list is it could indeed be a faulty GPU, but thats quite rare and shouldnt be the first assumption.
    I dont work for PCS anymore, fix it yourself!

  6. #6
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    Whatever, I dont feel like arguing at 8.40 in the morning lol. I'm only saying because, for atleast a few months PRIOR to the whole GPU coming off the mainboard, I got those exact messages and BSODs, drive has stopped working blah blah, and, however many times I reinstalled, it did nothing. Bearing in mind i'd been using the Sony one (only one that works without using modded INF) and it always worked up until the day it started to display the little pop up in bottom right "Nvidia display driver has stopped working and has now recovered" so for me, was nothing to do with driver. Worth uninstalling and reinstalling though as I hear ATI dont make such good drivers? I must admit I had 4 attempts to install a driver for a 4000series ATI GPU last month before it finally worked :| They seem quite troublesome. Anyway, its worth not overlooking overheating, because, a few months down the line, believe me you'll soon know if its overheating or not lol.
    Extreme GPU Collector

    GeForce 500 Series: 1x GTX 580 // 3x GTX 570 // 3x GTX 560 Ti // 1x GTX 550 Ti

    GeForce 400 Series: 1x GTX 480 // 3x GTX 470 // 4x GTX 460 // 1x GT 440

    GeForce 200 Series: 2x GTX 275 // 3x GTX 260 Core 216

    GeForce 8000 Series: 1x 8800GT

  7. #7
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    Im not arguing, im just listing the things we should try first!

    The tech guys will be quite grateful for the prep work being done, list of temps etc and a memory check done. Helps them out a lot.

    ATI drivers suck. I just thought this thread needed that saying one more time.
    I dont work for PCS anymore, fix it yourself!

  8. #8
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    Haha nothing like a bit of mocking of ati software lol.
    Extreme GPU Collector

    GeForce 500 Series: 1x GTX 580 // 3x GTX 570 // 3x GTX 560 Ti // 1x GTX 550 Ti

    GeForce 400 Series: 1x GTX 480 // 3x GTX 470 // 4x GTX 460 // 1x GT 440

    GeForce 200 Series: 2x GTX 275 // 3x GTX 260 Core 216

    GeForce 8000 Series: 1x 8800GT

  9. #9
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    Quote Originally Posted by Gorman View Post
    ATI drivers suck. I just thought this thread needed that saying one more time.
    Hey, quit bashing ATI/AMD! they're doing the best they can!


    Samsung Galaxy S3 I9305

  10. #10
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    Haha, i knew i could bait you into this thread!!
    I dont work for PCS anymore, fix it yourself!

 

 

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