Hi I need advice/ info/ help urgently.
Problems;
My laptop stared downwards spiraling over past two days. Anti virus has become slow/ non responsive. Access to internet has been blocked. Spam emails in email accounts.
And suspicion automated phone calls to my mobile about payment protection insurance, etc.
I cannot use Norton to resolve the issue and cannot download software from the internet.
Virus scan paused/ slowed down over these files;
Backdoor.Rustock.B
Backdoor.Rustock.A
Infostealer.Snifula.B
There are many other files also
The computer is a Hp Envy i5 running windows 8.
I have no experience with editing system files or removing viruses/ trojans.
I need urgent advice or help on what to do/ how to fix the problem?
Please help!
Problems;
My laptop stared downwards spiraling over past two days. Anti virus has become slow/ non responsive. Access to internet has been blocked. Spam emails in email accounts.
And suspicion automated phone calls to my mobile about payment protection insurance, etc.
I cannot use Norton to resolve the issue and cannot download software from the internet.
Virus scan paused/ slowed down over these files;
Backdoor.Rustock.B
Backdoor.Rustock.A
Infostealer.Snifula.B
There are many other files also
The computer is a Hp Envy i5 running windows 8.
I have no experience with editing system files or removing viruses/ trojans.
I need urgent advice or help on what to do/ how to fix the problem?
Please help!