Thanks for nothing PCSpecialist!

I have spent over £3300 on 2 separate PC's with your company & up until now I have never had a problem. I recently placed an order with you to upgrade the latest PC I had custom built with you just a few months ago.

Order number: ******

After booking the day off work to ensure the collection would be completed I waited in all day. When it got to around 15:15 I decided to give you a call to find out what was going on. It was then that I was informed that for some reason the request hadn't gone through to DPD's system. I've had to mess around removing passwords, clearing temp files, packing the PC away securely ready etc & all for nothing! You were quick to take the money from my account with no regard whatsoever for the service you were paid to provide.

This order if you've even bothered to look at it was for just shy of £850 which would take the total I have spent with your company to over £4000. Your incompetence has cost me my time, energy & even a days holiday. It is now going to cost you not only this order as well as all future orders, but also me as a customer.

In my excitement I had told everybody I know I was having my PC upgraded. Now instead I'll be telling them how you've completely wasted my time with your incompetence & just how shocking your complete lack of concern about this is. Thanks for nothing!!

Regards.
 

keynes

Multiverse Poster
Very unlucky. By lack of concern do you mean PCS did not offer an apology or further clarification of the problem?
 
Exactly yes. Not bothered at all. Coudln't care less. Very disappointing. Didn't realise this is how they are, but it won't be happening again that's for sure.
 
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Iker

Member
Hi there,

I am myself quite annoyed as well...

My computer came with a faulty camera and over a period of 6 months it has been collected for repair twice (last time in January)... and it is again not working :(.

I tend to find it really frustrating the amount of times the ask the same questions and how they fail to understand the big burden on having to give up on your laptop every now and then. It is getting me really annoying, to the point I am considering taking the case to court following Citizens Advice suggestions.

This is very annoying :(.
 

Jackversion9

Bronze Level Poster
That sounds quite bad.

Edit: Sorry to hear you've had a bad experience but this does crop up every now and then. My order had come slightly later than I expected but overall I'm a very happy with PCS :)
 
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This post has me worried. I am about to place a fairly significant order in terms on money and spec. for the first time. I am a little put off by this experience I am hearing, hopefully it is not typical of the company?
 

SpyderTracks

We love you Ukraine
This post has me worried. I am about to place a fairly significant order in terms on money and spec. for the first time. I am a little put off by this experience I am hearing, hopefully it is not typical of the company?

As is the case with most forums, people tend to visit to voice concerns or complaints or get help with issues. I can only say, my personal experience and that of my 2 collegues who introduced me to PCS were very positive. I know most of the regular visitors on this site are very happy also. I would say this is more of a one off, not to put the OP's issue down at all, just to say it's not the usual level of service.
 

NoIdea

Member
This post has me worried. I am about to place a fairly significant order in terms on money and spec. for the first time. I am a little put off by this experience I am hearing, hopefully it is not typical of the company?

I have just placed an order with them and this also has me a little concerned.
 

Spuff

Expert
I'm a happy PCS customer. Like Spyder says, any regular here is someone else who is happy with PCS. If PCS commonly provided a bad experience you would see a lot more negative comments on this forum, although this does not detract from actual cause to complain. As you can see PCS are not scouring this forum to delete complaints.
When I ordered my PC it was the best delivery experience I've ever had, the courier had a track the van on a map facility on their site and I was able to see it getting closer and closer to me, and the driver gave me a call about 2 minutes away to warn me before he arrived. I don't know if this doesn't happen any more.
 
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DeadEyeDuk

Superhero Level Poster
I have just placed an order with them and this also has me a little concerned.

Just going to put in my usual response to threads that crop up like this. All you have seen thus far is the situation from the Ops POV. Now, I know that is all we have, but more often than not it isn't quite so black and white as is made out. I am not at all saying the OP hasn't suffered any form of bad service, but just remember, as said above by others, you can't take one post about a company and apply it to all orders :)

PCS have said before in threads like this that they are producing many many PCs and a very high % of them never have a problem. Technology can be a fickle thing though, and things can go wrong. I know the OP's issue is more a service level to do with delivery of components etc, but we don't actually know where it went wrong (i.e. at PCS or DPD etc).

All I am saying, is don't worry about your order/be put off by a single thread. There are actually a lot of threads about positive experiences with PCS, which actually as pointed out, isn't the norm for the internet, so I think you could take that as a good sign :)

I still know nothing, but felt like interjecting at this time before a raft of replies come in from new members worried about their order because of one negative experience.

DED
 

TheGSL

Silver Level Poster
Don't order a 970 gtx from them, is my advice. They have been efficient with my two orders, a laptop and a mini
pc, but will not assist in anyway about the 970 now. Fair enough, it's still an excellent card. I would use them again.
But nothing is perfect in life, and PC S aren't.
 

GeorgeHillier

Prolific Poster
I understand that you're angry about wasting the day but it wasn't a fault on PCS side, it was with DPD, so no point getting angry at them... And cancelling your order over it is a bit over the top I think; if a company such as amazon delivered your item a day late I doubt you'd cancel it and never use them again.

I get that your angry, but no need to take it out on the people who had no control over it, that's no better than getting angry at a shop worker for them not having an item in store...
 

NoIdea

Member
Just going to put in my usual response to threads that crop up like this. All you have seen thus far is the situation from the Ops POV. Now, I know that is all we have, but more often than not it isn't quite so black and white as is made out. I am not at all saying the OP hasn't suffered any form of bad service, but just remember, as said above by others, you can't take one post about a company and apply it to all orders :)

PCS have said before in threads like this that they are producing many many PCs and a very high % of them never have a problem. Technology can be a fickle thing though, and things can go wrong. I know the OP's issue is more a service level to do with delivery of components etc, but we don't actually know where it went wrong (i.e. at PCS or DPD etc).

All I am saying, is don't worry about your order/be put off by a single thread. There are actually a lot of threads about positive experiences with PCS, which actually as pointed out, isn't the norm for the internet, so I think you could take that as a good sign :)

I still know nothing, but felt like interjecting at this time before a raft of replies come in from new members worried about their order because of one negative experience.

DED

All valid points, but not what you want to hear just after you make an order with PCS at £1750 (with a 970 to make matters worse!). Squeaky bum time.
 

keynes

Multiverse Poster
All valid points, but not what you want to hear just after you make an order with PCS at £1750 (with a 970 to make matters worse!). Squeaky bum time.

I don't think the issue is the worth of the order but whether you feel confident or not with PCS. In terms of delivering the system there could be unexpected circunstances (like the one described at the start) and things may not go as expected. Regarding the gtx 970, it is really up to the manufacturer if they decide to refund those, if you are not happy with the gtx 970 you have the choice of choosing a difference gpu if building time has not yet started.
 

NoIdea

Member
In all honesty it is always a little worrying whenever you are purchasing tech. There is always a chance of things not going wrong. In regards to the 970, I don't actually see that there is any major issues apart from mis-advertising by Nvidia. It still looks like an excellent card for the money and power output.
 

keynes

Multiverse Poster
In all honesty it is always a little worrying whenever you are purchasing tech. There is always a chance of things not going wrong. In regards to the 970, I don't actually see that there is any major issues apart from mis-advertising by Nvidia. It still looks like an excellent card for the money and power output.

It is a great card, I may have misunderstood your post "with a gtx 970 to make matters worse". I had dealt with a few retailers when buying laptops and desktops and the service provided by PCS has been the best. I have ordered 3 systems so far and just experienced a problem not with delivery but with a faulty gpu which was replaced within a week.
 

NoIdea

Member
You'll have to advise me on what checks I should do etc when the laptop arrives, so that I can be certain that it all works as it should.
 

SpyderTracks

We love you Ukraine
You'll have to advise me on what checks I should do etc when the laptop arrives, so that I can be certain that it all works as it should.

Best ones are Temperature checks whilst idling and gaming using speccy or HWMonitor, run furmark for 15 minutes whilst checking temps to stress the graphics card (if it crashes, you've got problems). Other than that, general use will show up any issues.
 
Just going to put in my usual response to threads that crop up like this. All you have seen thus far is the situation from the Ops POV. Now, I know that is all we have, but more often than not it isn't quite so black and white as is made out. I am not at all saying the OP hasn't suffered any form of bad service, but just remember, as said above by others, you can't take one post about a company and apply it to all orders :)

PCS have said before in threads like this that they are producing many many PCs and a very high % of them never have a problem. Technology can be a fickle thing though, and things can go wrong. I know the OP's issue is more a service level to do with delivery of components etc, but we don't actually know where it went wrong (i.e. at PCS or DPD etc).

All I am saying, is don't worry about your order/be put off by a single thread. There are actually a lot of threads about positive experiences with PCS, which actually as pointed out, isn't the norm for the internet, so I think you could take that as a good sign :)

I still know nothing, but felt like interjecting at this time before a raft of replies come in from new members worried about their order because of one negative experience.

DED

Thanks for your interest...I had an email from PCS which was a reply from the complaint I had sent them about the headlined issue...PCS confirmed there had been a fault at they're end in sending through the instruction to DPD to come & collect my PC. PCS acknowledged it was their mistake & apologized for the mistake but this email was sent to me after this thread was created & didn't detail the exact fault just some sort of glitch in their system. This even after the email was received left me with basically black & white reasons as to why this happened. This is what the forums are for & nowhere in the thread I created do I state that any other customer using PCS will experience any kind of problem with their order. The 2 PC's I have paid PCS to build prior to this incident were & have continued to be perfect. I believe the issue I experienced was a 1 off, as the person on the other end of it however it was extremely frustrating & a real pain in the you know where...Regards.
 
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