Anyone Interested in seeing my photos??

Hi All, I live outside the UK. Bought a laptop in December- trouble from day one. After enduring the cost of numerous international calls, fitting a new network card myself, it was eventually agreed that I send the lap top back. Naturally it was at my expense and my risk . Packaged it up like a baby in bubble wrap and cardboard and sent it by courier. Got a very reassuring mail- laptop arrived. Two weeks later- requested an update- being repaired- will let you know. Not a whisper of anything amiss.
Eventually got it back - damaged. When I complained I was told it was like that on arrival- more or less tough luck. The idea that this would have been mentioned if this fantasy was true is being ignored. My ability to notify the courier "in a timely fashion with evidence" gone. Where this case is cracked -it is obvious that it got a knock off something with the cover open, it would be virtually impossible to replicate this with the cover closed without damaging the top as well, and even more close to impossible for it to have happened in transit, regardless of how well it was packaged. A shoddy mess. If you want to see the photos- give me a shout- maybe you are lucky enough to be reading this before you actually buy- take my advice- go elsewhere.

I can sympathise, it's disappointing to have your laptop damaged. I'd like to see photos but of how you packaged it to send back, bubble wrap and cardboard doesn't sound very substantial for an international shipment. You don't say what country you're from but I'm in Greece so I know well how international packages get treated. To be fair you have no evidence that the laptop was damaged by PCS and it's really far more likely it was damaged in transit. My experience of PCS's service, and that of many others on here, is completely opposite to what you are suggesting.

Believe me, this was very well packaged, I would suggest better than when it came to me. The issue is- if my property was damaged on arrival- and i do not believe it was- why was I not notified- why do PC Specialist insist that if a new item arrives damaged the customer is responsible for notifying them within a specified time?- their negligence here if it was damaged in transit nullifies very expensive insurance. Where my property is damaged it is virtually impossible that it happened withe cover open. Believe me this happened in-house and now they are covering it up. Stay away from them is my advice.

My advice to you is to avoid accusations of negligence and a cover-up without real evidence, which you clearly don't have. I don't work for PCS but if I did you'd be looking at a lawsuit for libel now. You simply cannot say things like this on the Internet unless you can prove they are true.

Thanks for the advise-but you are wrong.
Fact 1: not informing me of damage they allege happened in transit is negligence-
Fact 2: PC Specialist tell me it was damaged on arrival- they have no proof of this, if they had and had supplied it to me, there would be no issue-
Fact 3:I am absolutely entitled to dispute this,
Fact 4: PC Specialist have a forum for customers to relate their experiences- not just the flag flying ones. I am entitled to advise would be purchasers of my actual factual experience.
Would I welcome a libel suit? absolutely.

I agree that there should be a balanced sample of all experiences on here, good and bad. And I'm not taking sides at all...but reading your posts it just seems like all you want to do is punish pcs rather than actually provide a worthwhile review or advice.

From what I can read, you don't know it wasn't already damaged on arrival. Your just assuming it was. So no, that's not a 'fact'. And if it was cracked on arrival, for all pcs might know, it might have been like that full stop. Why would pcs think that it arriving with a crack would automatically be 'damage in transit' and not just a crack that might already have been there??

Unless it's damage that stops the laptop working, they might have simply assumed it was superficial damage that was already present and caused by you before you sent it.

When I do anything like rent a car I take photos of any damage before I drive off so I always have proof of any damage already present that they assume I might have done and subsequently charge me for. Similarly if I was sending back a laptop I'd take photos of it from all angles before posting so i could prove it's state of wear and tear as it left my possession.

Did you do this? If so, you have a good case for your accusations with some useful evidence. At the moment, no-one knows for sure where the damage came from. You're saying it wasn't you and therefore it could be PCS or transit. PCS are (probably) saying it wasn't them and like it on arrival therefore it could have been you or done in transit.

The common denominator there is it being done in transit. But given there's no photo proof of its state before and after, there can't be any provable 'facts'.

pistolero said:

Fact 1: not informing me of damage they allege happened in transit is negligence

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Erm no it isn't, it's just bad manners.

Fact 2: PC Specialist tell me it was damaged on arrival- they have no proof of this, if they had and had supplied it to me, there would be no issue

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And you have no proof that it wasn't damaged in transit.

Fact 3:I am absolutely entitled to dispute this

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Indeed you are, and so you should. Your mistake is in making completely unsubstantiated claims that PCS have been negligent and in insisting (without a shred of evidence) that whatever damage there is happened at PCS.

Fact 4: PC Specialist have a forum for customers to relate their experiences- not just the flag flying ones. I am entitled to advise would be purchasers of my actual factual experience.

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You are entitled to your opinion. What you are not entitled to do is make defamatory statements about PCS with no evidence to support them. That my friend is libel.

I though PCS too photos of damaged items including packaging when they opened them. I saw examples of this when I first started contributing to these forums in anger (which admittedly was a long time ago now) so the procedure may have changed.

I know for a fact of 2 cases where photos of the packaging and damage was posted on these forums after a similar complain to yours but again this was many years ago. I would have though it would be an obvious thing to do, obviously along with informing the customer of any damage in transit. I would suggest an official complaint and try to get a copy of the actual details logged on the system as to the nature of the damage and when it was discovered.

Apart from that please try to be courteous and stick to facts. I understand you are frustrated but try to keep a level head when posting (and on the phone for that matter) and things are generally much easier to sort. We cant help you much but we genuinely do understand your frustrations.

PC Specialist have contacted me and offered an honorable solution to my issue.

What's the story then? What's the outcome and what have they said?

pistolero said:

PC Specialist have contacted me and offered an honorable solution to my issue.

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Well that's good news. I too would be interested in hearing the outcome.

pistolero said:

PC Specialist have contacted me and offered an honorable solution to my issue.

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That's good to hear. I still think that your post were accusing PCS of doing something you could not proof in other threads not only on this one and now than an amicable solution has been reached (I hope) no further comments have been made.

keynes said:

That's good to hear. I still think that your post were accusing PCS of doing something you could not proof in other threads not only on this one and now than an amicable solution has been reached (I hope) no further comments have been made.

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I'd hope the OP would now publish the details of the "honourable solution" that PCS came up with. He/she was quick to rubbish PCS when he/she thought they had been wronged, so I'd hope he/she has the good grace to explain how PCS did the right thing, if only to counteract the highly negative comments he/she made earlier.