Video files cause windows explorer to crash
- Thread starter ewenallan
- Start date
SpyderTracks
We love you Ukraine
That's an unusual one!
2 qustions:
What format are the video files?
Do you have the preview pane open in windows explorer? Is that when the crash happens, when it tries to preview the video file?
SpyderTracks
We love you Ukraine
When you say iphone format can you list the extension eg. .mp4, .avi etc
Which version of windows?
Firstly, turn off thumbnail view, this will stop them form crashing explorer.
iPhone/iPad files will crash explorer, it will also crash windows media player when you try and play them.
There is a fix, I am at work but I will try and find the forum post about it and let you know. Basically a few windows updates have caused this problem and the only way to fix it is to remove certain windows updates.
EDIT:
Ok, I found the forum post I had previously found and their are 4 windows updates that have caused this issue that have been reported. They are the below updates. If you need help un-installing them let us know and I am sure someone can help you run through them, as I say I am at work but the quick explanation is.. If you goto control panel, un-install a program and then once that loads there should be a quick link on the left for view windows updates.
Click this and it will list all windows updates, find the ones from the list below and remove them one at a time restarting the PC after each one. Once you have done this turn off automatic updates incase Microsoft decide to include one of these in a future update that will break it again.
KB2975719
KB2995388
KB3000850
KB3013769
Hope this helps!
This will fix all video playback/preview issues for iPhone/iPad videos on windows 8.1. This issue is not present in windows 7.
EDIT 2: I believe after removing these update you can re-enable thumbnail view on the videos and they will display again without crashing.
iPhone/iPad files will crash explorer, it will also crash windows media player when you try and play them.
There is a fix, I am at work but I will try and find the forum post about it and let you know. Basically a few windows updates have caused this problem and the only way to fix it is to remove certain windows updates.
EDIT:
Ok, I found the forum post I had previously found and their are 4 windows updates that have caused this issue that have been reported. They are the below updates. If you need help un-installing them let us know and I am sure someone can help you run through them, as I say I am at work but the quick explanation is.. If you goto control panel, un-install a program and then once that loads there should be a quick link on the left for view windows updates.
Click this and it will list all windows updates, find the ones from the list below and remove them one at a time restarting the PC after each one. Once you have done this turn off automatic updates incase Microsoft decide to include one of these in a future update that will break it again.
KB2975719
KB2995388
KB3000850
KB3013769
Hope this helps!
This will fix all video playback/preview issues for iPhone/iPad videos on windows 8.1. This issue is not present in windows 7.
EDIT 2: I believe after removing these update you can re-enable thumbnail view on the videos and they will display again without crashing.
Last edited:
No worries, I have the link to the relevant thread if you need it as I am unsure if there have been any new windows updates that will create this issue again. But I done the exact same thing I have mentioned above on my GF's laptop when she received hers from here and it done the trick, I just not done any windows updates since!
Glad t is all working ok!
Hopefully a new update from Microsoft wont break it again, so as I said I disabled updates on GF's laptop because of it, so if you wish to keep them on maybe turn them to manual install, atleast that way you can check everything is still ok and if not you know what ones to remove as you just installed them.
Hopefully a new update from Microsoft wont break it again, so as I said I disabled updates on GF's laptop because of it, so if you wish to keep them on maybe turn them to manual install, atleast that way you can check everything is still ok and if not you know what ones to remove as you just installed them.