Basically I bought my laptop in January last year. I've decided it's time to upgrade to a better CPU. Now I was told when I purchased the laptop that if I ever wanted to upgrade it, I could order the compatible parts using their upgrade system on the website and carry out the installation myself.
I phoned them up to see about next day delivery and they told me I could not purchase the part from them to fit myself and that I would have to send my laptop back to them and pay for them to fit it. To which I told them I didn't want to do that and I was capable of fitting it myself. I also said that their website was happy to let me pay £300+ and select the option to fit the hardware myself to which the guy on the phone replied with;
"well we wont send out the part as we want the laptop back to make sure it is compatible and the CPU might be soldered"
I said to the gentleman on the phone that the part was not soldered and that their "custom upgrade system" has already said it is compatible with my order yet he still refused to say that I could purchase the part.
Now I've decided I'm going to take my business elsewhere and I won't be ordering anything else from PC Specialist. The man was unhelpful, he didn't even seem interested in what I had to say, the quicker I got off the phone the better is the impression I got.
Now I know the forums aren't used for official complaints so I'll be emailing a complaint direct to them. This is mainly to warn any new potential customers that if you want to or have plans to upgrade your PC down the line that they will try and tell you to send it back basically to make extra profit for themselves.
I phoned them up to see about next day delivery and they told me I could not purchase the part from them to fit myself and that I would have to send my laptop back to them and pay for them to fit it. To which I told them I didn't want to do that and I was capable of fitting it myself. I also said that their website was happy to let me pay £300+ and select the option to fit the hardware myself to which the guy on the phone replied with;
"well we wont send out the part as we want the laptop back to make sure it is compatible and the CPU might be soldered"
I said to the gentleman on the phone that the part was not soldered and that their "custom upgrade system" has already said it is compatible with my order yet he still refused to say that I could purchase the part.
Now I've decided I'm going to take my business elsewhere and I won't be ordering anything else from PC Specialist. The man was unhelpful, he didn't even seem interested in what I had to say, the quicker I got off the phone the better is the impression I got.
Now I know the forums aren't used for official complaints so I'll be emailing a complaint direct to them. This is mainly to warn any new potential customers that if you want to or have plans to upgrade your PC down the line that they will try and tell you to send it back basically to make extra profit for themselves.
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