Long story, stick with me for some exceptionally bad customer service that almost makes you want to laugh!!!
- Laptop ordered April 10th
- 9 working days pass so I email [email protected]
- Informed will be built in 2-3 days, actually took 4 further days
- Laptop first dispatched 30th April (whoohooo!!)
- First fire up noticed CPU temps high and fan working overtime so emailed tech support
- They want me to take machine apart and replace thermal paste which surprised me, I know they are specialists but I am not.
- First RMA created & returned
- Receive laptop "fixed" back on 27th May
Here's the funny part....
- Boot slowly straight into Windows 8, funny, I have Windows 7 installed on my "SSD"
- Someone's files on the system called "Will"
- Appears I have someone else's hard drive in my machine (where mine is nobody knows?!)
- 3 screws loose on the back of the machine
Call them straight away & they say I cannot have a refund as I've had the machine for longer than 14 days even though it's not once worked correctly. So I reluctantly let them organise a DPD exchange it service for today (Friday) and organise to have it collected from my head office so I change my work diary to ensure I am in the office all day. Receive an email this morning informing me it will now be collected Monday not today.
How on earth is this acceptable??? I've emailed a complaint but heard nothing, at wits end I truly am!!
- Laptop ordered April 10th
- 9 working days pass so I email [email protected]
- Informed will be built in 2-3 days, actually took 4 further days
- Laptop first dispatched 30th April (whoohooo!!)
- First fire up noticed CPU temps high and fan working overtime so emailed tech support
- They want me to take machine apart and replace thermal paste which surprised me, I know they are specialists but I am not.
- First RMA created & returned
- Receive laptop "fixed" back on 27th May
Here's the funny part....
- Boot slowly straight into Windows 8, funny, I have Windows 7 installed on my "SSD"
- Someone's files on the system called "Will"
- Appears I have someone else's hard drive in my machine (where mine is nobody knows?!)
- 3 screws loose on the back of the machine
Call them straight away & they say I cannot have a refund as I've had the machine for longer than 14 days even though it's not once worked correctly. So I reluctantly let them organise a DPD exchange it service for today (Friday) and organise to have it collected from my head office so I change my work diary to ensure I am in the office all day. Receive an email this morning informing me it will now be collected Monday not today.
How on earth is this acceptable??? I've emailed a complaint but heard nothing, at wits end I truly am!!