Nightmare experience so far

I ordered a custom overclocked system on Thursday 11th in the morning and after 17 working days it's still in the testing process.
Two days ago I get a call from the technical team telling me that the M2 kingston drive I requested is not working (or at least the team can't manage to have the system to recognize it). They tell me I don't really need an additiona M2 drive and I should just use a regular SSD (which I find very unprofessional), but if I really want that drive they'll be happy to keep on testing and keep me updated.
Now the next day I call them back after no update and I get told the issue is fix and the drive will be installed and pc delivered by Saturday 4th July.
Great, right?
Nope... I get another call and they tell me the M2 drive still has issues, however I can have an Intel 400gb installed and things should work out fine.
As that drive is cheaper a £ 42 refund will be issued.
Other option is to keep on testing, but if I want the pc delivered on Saturday I'd better get the 400gb drive.
I agree because I'm tired of waiting at this point and really want my computer.

Now after no update I contact another member of sales who tells me the refund will be issued soon and the computer might be dispatched on Monday, but because I selected Saturday delivery I won't receive it until Saturday 11th July (so exactly 30 days after I paid).

Moreover if I were to order the exact same system today I would save arond £ 50 because for some reason some of the items are now cheaper.
I tell that to support who tells me it's just how it works.

At this stage I'm very tempted to just cancel order, get full refund and then re-order it for less money.
I would be even able to use a £ 15 voucher code by then

I think that is good service tbh, they have informed you there is a issue with the drive with your setup and gave you an alternative.
The parts change in prices daily due to supply and demand that is why when you save a quote it says it is only valid for so many days as the price will have changed either up or down by then.

The only questionable part would be the delivery. Although unfortunately unless you have already taken the step to ring them and speak to a Manager or Team Leader who can ensure you the PC will be dispatched today or offer you a next day dispatch on Monday for Tuesday then it will be most likely to late to speak to them about it now. Although it is worth a try, their DPD pickup might not be until say 6pm or something. Who knows.

Absolutely agree with Picard. I know a lot of companies that would just send out the faulty computer and deal with the problem later, its good to see that they have a QA in place and presenting solutions to problems.

Agreed, sounds like good service to me.

SlimCini said:

Agreed, sounds like good service to me.

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I'm sorry but I disagree.
They couldn't get the drive I wanted to work so they offered to take it out altogether... Then gave me the option of either working more on trying to make it work or use a different drive in order to meet the delivery schedule.
Then after they change the drive they still can't meet the promise schedule.. So why to change drive then? Just to save them the headache of trying to make it work?

Lionelh said:

I'm sorry but I disagree.
They couldn't get the drive I wanted to work so they offered to take it out altogether... Then gave me the option of either working more on trying to make it work or use a different drive in order to meet the delivery schedule.
Then after they change the drive they still can't meet the promise schedule.. So why to change drive then? Just to save them the headache of trying to make it work?

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But didn't you already say that that was because you'd paid for Saturday delivery?

Agreed that seems a bit annoying, but I don't see any duping here.

Did they ever use the word 'promise'? Aren't completions date always estimates?

SlimCini said:

But didn't you already say that that was because you'd paid for Saturday delivery?

Agreed that seems a bit annoying, but I don't see any duping here.

Did they ever use the word 'promise'? Aren't completions date always estimates?

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The didn't say promise, but that's a pretty convenient argument.
If I tell you: 'Look, if you change the drive now you'll get your pc on Saturday, otherwise it might take longer to keep on testing', I would take for granted that after the change the desktop will be ready.

We're on the 18th working day and it's still under testing.
I understand sometimes there are delays but a company which values its customers would at least offer a rebate, discount, voucher or something to keep my business.

I'm just not very happy with the way things were dealt with, especially since I had to keep on calling, sending emails and trying to contact support via chat to get updates.

Lionelh said:

The didn't say promise, but that's a pretty convenient argument.
If I tell you: 'Look, if you change the drive now you'll get your pc on Saturday, otherwise it might take longer to keep on testing', I would take for granted that after the change the desktop will be ready.

We're on the 18th working day and it's still under testing.
I understand sometimes there are delays but a company which values its customers would at least offer a rebate, discount, voucher or something to keep my business.

I'm just not very happy with the way things were dealt with, especially since I had to keep on calling, sending emails and trying to contact support via chat to get updates.

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I agree it's not great and I'd be frustrated too.

Ultimately though no-one on here (that posts regularly anyway) works for PCS so you're best bet is to put all this in writing to them.

SlimCini said:

I agree it's not great and I'd be frustrated too.

Ultimately though no-one on here (that posts regularly anyway) works for PCS so you're best bet is to put all this in writing to them.

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I can't believe it.
On Monday I get email apologizing saying I will get the order dispatched on Friday for a Saturday delivery.
Today I contact customer support because I haven't received any confirmation of dispatch yet and I get told the order didn't ship and it will not reach my Saturday because courier already left?

Why wasn't it sent? Apparently there was a sub order (which I cancelled online and also via email) that wasn't paid and since didn't know if I wanted to have both shipped at the same time they just not to ship anything!

Mind you, I was asked several times via email if I wanted to go ahead and cancel that order and I always confirmed.

So after exactly one month I still haven't received my desktop (original estimate was 8-10 days

I am so tired of dealing with PCspecialist...