My experiences with PCS (part 2).

Here's part 1.

So after user WhatCanIKeep (a PCS representitive) contacted me after the last thread, we couldn't really come to an agreement, but I did tell him I wanted to file a formal complaint. He gave me his personal info
and assured me that if I send it to him, he will forward it to his higher-ups so I can receive the best service possible. Well I sent it in, and he did forward it, here's the email response I got.


This was 20 days ago. I e-mailed WhatCanIKeep 5 days ago, asking what was going on, but of course I got no response, just like always when trying to deal with PCS. Mind you, this is his personal e-mail which he specifically gave me so that stuff like what I described in my last post wouldn't keep happening.

So here I am, yet again waiting on a response from PCS which may never come.

If PCS' priority channels are this slow & terrible, I think you can imagine what their regular ones are like.

Hello,

I would once again like to take this opportunity to apologise for the inconvenience, I can confirm we have records that confirm that we have replied to your formal complaint.

I have now forwarded the email from Paul to you via my personal email, I have also sent a copy of the email to your personal Inbox on the forum.

I am not sure why you are not getting my emails, please reply back to my personal message if you haven’t received my email, I will then look into this further.

I will leave this forum post unlocked until I receive a confirmation from you that you have received my personal message from Forum or email.

If I can assist you any further then please do not hesitate to contact me back.

Many Thanks,
Mustafa Ramzan

So the only way to get PCS' attention is to complain publicly. Take note everyone. I guess you can lock this one too now.

I would once again like to this opportunity to apologise for any inconvenience, if you have been provided with a personal email and you don't get a response then please email [email protected] or through your PC Specialist account Inbox, as they will then forward your email to the relevant colleague.

Any emails that are directed to my email address are responded within a reasonable time frame, unless I am out office, but you will get a notification informing you of this.

As you haven't received my replies I have now asked the Network Engineer to look into this.

Once again I do apologise for any inconvenience caused.

Many Thanks,
Mustafa Ramzan

Our contact number is; 0333 011 7000
http://www.pcspecialist.co.uk/contact-us/

Calls to 03 numbers are included in your standard network minutes from mobile phones when on contract and also any inclusive call packages from land-lines [UK ONLY]. If they are not included in your call minutes or you are using pay as you go, the cost of calls is the same as to 01 and 02 numbers.