New Battery Not Charging

To start, I have a 17.3" Cosmos V LE Laptop, I got it December 2015; March last year, I knocked a cup of coke over it. Instantly turned off- really thought I'd killed it. Thankfully, 'all' it took was a new motherboard.

So I got it back around May. Since then, the battery never charged. It would say "plugged in, charging" but it wasn't. I tried EVERYTHING and it still didn't work. Eventually, the battery was dead; I was at University at the time and I really needed my laptop, the time it was away for repairs was bad enough since it had 80% of my work on it, so I couldn't send it back then.

When I tried to buy a new battery, they were sold out, so after some time of them not having any, we called PC specialist to ask when they'd be back in stock and also explained the problem and asked if a new battery would fix it; guy on the phone more or less said they were aware they'd damaged the battery while it was being repaired??? yet they still sent it back to me like that... but hey, the batteries would be back in stock in February and he said it should work.

Got the battery today, after a bitter £55 for something they knew they'd damaged >( and low and behold, it's still not charging!! =(

I really don't know what to do anymore. I can't afford to send it back in for repairs... but I'm so sick of being anchored down, that's what a PC's for... and every power cut or if my dog catches the cord and yanks it out (which he's very good at) it just turns off and it's driving me insane.

Any suggestions would be greatly appreciated!

It's hard to know what to suggest, it does rather sound as though this is a hardware issue, though I'd have though changing the motherboard should have fixed that. I can only suggest that you talk to PCS again and see what they suggest. It's always possible that the charging unit is faulty, that cup of coke might have shorted the charger output in some way so that it's no longer delivering sufficient current to charge (though enough for Windows to see that it's there). You might ask PCS about that.

I did contact them. When we phoned to ask when the required battery would be back in stock, once we where told the price; I explained my problem. That's when he said the damage was noted during repair; so he had more of a look into it and initially told us replacing the battery would fix the problem, then towards the end of the conversation, said a new battery should sort it

When it was in for repairs for the coke spillage, the first motherboard replacement was faulty / didn't work, so they had to try again. This one passed all the checks =(

Ronaai said:

I did contact them. When we phoned to ask when the required battery would be back in stock, once we where told the price; I explained my problem. That's when he said the damage was noted during repair; so he had more of a look into it and initially told us replacing the battery would fix the problem, then towards the end of the conversation, said a new battery should sort it

Click to expand...

I would still call them again. It would appear from what you say that PCS were wrong about the new battery, perhaps you should point out that a new battery didn't fix the problem?

When it was in for repairs for the coke spillage, the first motherboard replacement was faulty / didn't work, so they had to try again. This one passed all the checks =(

Click to expand...

That rings alarm bells with me. Was the first motherboard proven to be faulty or did it simply not work and they tried another? It seems to me that if you swap the motherboard for a new one, and that doesn't work, then something else is probably going on.

I think you're going to have to accept that it has to go back, but I would point out to PCS that this is not a new problem, it's a failure to properly fix the original fault caused by the cup of coke. You need to provide detailed information to PCS about what happened and when, about what you did to try to get the battery to charge (and it could still potentially be the charger I think) and to ensure they understand this is a continuation of the original problem.