I just bought a Genesis V, without an O/S; I want to install a brand new, fully legit copy of Win 7 Home Premium, 64bit. The "Welcome Booklet" that came with the laptop assures me that PCS laptops are built to be "fully compatible with Windows 7".
Despite ordering no O/S, the laptop came with trial version Win 10 "for testing purposes" still installed. The PCS website says this "can be removed in a few simple steps when you come to install your own operating system", however I am having no end of problems installing Win 7, despite PCS support telling me yesterday that I simply "clean install it over the top of the trial version".
Booting with the Win 7 install CD in the drive (as the Welcome Booklet Win 7 install guide says) did not work, and the laptop hanged at the "Starting Windows" screen. I presume, because the guide appears to be tailored to a completely clean install, whereas I already have Win 10 on the drive?
So I tried installing Win 7 via the Win 10 desktop: it began the install/overwrite without any problem, but then when it rebooted as part of the install process, it again hanged itself at the "Starting Windows" screen.
The laptop now appears to be bricked. Obviously I can no longer access Win 10, and nothing I do will make it boot into any diagnostic mode, e.g. with a disk management program or ISO on a USB stick.
There appears to be no "compatibility mode" available in the laptop setup options, which many Windows forums are suggesting as a solution. I can't even get it to a DOS prompt, where at least I could format the hard drive completely.
What am I missing, please? Thank you.
Serena
Despite ordering no O/S, the laptop came with trial version Win 10 "for testing purposes" still installed. The PCS website says this "can be removed in a few simple steps when you come to install your own operating system", however I am having no end of problems installing Win 7, despite PCS support telling me yesterday that I simply "clean install it over the top of the trial version".
Booting with the Win 7 install CD in the drive (as the Welcome Booklet Win 7 install guide says) did not work, and the laptop hanged at the "Starting Windows" screen. I presume, because the guide appears to be tailored to a completely clean install, whereas I already have Win 10 on the drive?
So I tried installing Win 7 via the Win 10 desktop: it began the install/overwrite without any problem, but then when it rebooted as part of the install process, it again hanged itself at the "Starting Windows" screen.
The laptop now appears to be bricked. Obviously I can no longer access Win 10, and nothing I do will make it boot into any diagnostic mode, e.g. with a disk management program or ISO on a USB stick.
There appears to be no "compatibility mode" available in the laptop setup options, which many Windows forums are suggesting as a solution. I can't even get it to a DOS prompt, where at least I could format the hard drive completely.
What am I missing, please? Thank you.
Serena
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