adamgibson68
New member
Hi, I just bought a PC from pcspecialist (listed config at the bottom).
Tried now installing Ubuntu 1604 LTS and Ubuntu 1710 and in both cases got these symptoms:
In BIOS of new machine, disable UEFI.
Use Disks tool in Ubuntu 1604 (on another machine) to create an iso on a USB, then boot from that USB, follow installation instructions and entire installation appears to go smoothly. At the last step it requires me to restart, but (here are the symptoms):
* when I click restart it simply hangs.
* when I force restart with power button, it starts up and I get a normal and expected login screen, but when I login I get only a blank screen. No right click menu, no terminal accessible via Ctrl-Alt-F1 nor Ctrl-Alt-T. Mouse moves but there's nothing there and nothing I can access.
(Just to repeat for clarity: the above set of symptoms is identical for 1604 and 1710 iso; it also seems unaffected by changing whether I install proprietary drivers, or whether I disable wifi, in the installation process.
I've followed this process before on other laptops and never had any issues with it. Something seems wrong at the hardware level here, but, again, I cannot get any terminal (including via Ctrl-Alt-F1 or Ctrl-Alt-T) after reaching the logged in state.
Any suggestions?
(Configuration:
Chassis & Display Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM) 32GB Corsair 2400MHz SODIMM DDR4 (2 x 16GB)
Graphics Card NVIDIA® GeForce® GTX 1050 - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Hard Disk 960GB KINGSTON UV400 2.5" SSD, SATA 6 Gb (540MB/R, 500MB/W)
Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor 1 x 120W AC Adaptor
Battery 2 x Cosmos VI Series 6 Cell Lithium Ion Battery
Power Cable 1 x 1 Metre Cloverleaf UK Power Cable
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card 2 Channel High Def. Audio + SoundBlaster™ Cinema 3
Bluetooth & Wireless GIGABIT LAN & WIRELESS INTEL® AC-8265 M.2 (867Mbps, 802.11AC) +BT 4.0
USB Options 1 x USB 3.0 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language SINGLE COLOUR BACKLIT UK KEYBOARD
Operating System NO OPERATING SYSTEM REQUIRED
Operating System Language United Kingdom - English Language
Windows Recovery Media NO RECOVERY MEDIA REQUIRED
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Browser Firefox™
Tried now installing Ubuntu 1604 LTS and Ubuntu 1710 and in both cases got these symptoms:
In BIOS of new machine, disable UEFI.
Use Disks tool in Ubuntu 1604 (on another machine) to create an iso on a USB, then boot from that USB, follow installation instructions and entire installation appears to go smoothly. At the last step it requires me to restart, but (here are the symptoms):
* when I click restart it simply hangs.
* when I force restart with power button, it starts up and I get a normal and expected login screen, but when I login I get only a blank screen. No right click menu, no terminal accessible via Ctrl-Alt-F1 nor Ctrl-Alt-T. Mouse moves but there's nothing there and nothing I can access.
(Just to repeat for clarity: the above set of symptoms is identical for 1604 and 1710 iso; it also seems unaffected by changing whether I install proprietary drivers, or whether I disable wifi, in the installation process.
I've followed this process before on other laptops and never had any issues with it. Something seems wrong at the hardware level here, but, again, I cannot get any terminal (including via Ctrl-Alt-F1 or Ctrl-Alt-T) after reaching the logged in state.
Any suggestions?
(Configuration:
Chassis & Display Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM) 32GB Corsair 2400MHz SODIMM DDR4 (2 x 16GB)
Graphics Card NVIDIA® GeForce® GTX 1050 - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Hard Disk 960GB KINGSTON UV400 2.5" SSD, SATA 6 Gb (540MB/R, 500MB/W)
Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor 1 x 120W AC Adaptor
Battery 2 x Cosmos VI Series 6 Cell Lithium Ion Battery
Power Cable 1 x 1 Metre Cloverleaf UK Power Cable
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card 2 Channel High Def. Audio + SoundBlaster™ Cinema 3
Bluetooth & Wireless GIGABIT LAN & WIRELESS INTEL® AC-8265 M.2 (867Mbps, 802.11AC) +BT 4.0
USB Options 1 x USB 3.0 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language SINGLE COLOUR BACKLIT UK KEYBOARD
Operating System NO OPERATING SYSTEM REQUIRED
Operating System Language United Kingdom - English Language
Windows Recovery Media NO RECOVERY MEDIA REQUIRED
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Browser Firefox™