Several Keys Not Working Sometimes

Miniotaur

Member
T, G, J, numerical 0, 1 and 3 on fairly new laptop Defiance XS.

Sometimes I have to press them over 10 times for them to work. Sometimes it works for an hour no problem and then it happens again and randomly goes away. Problem started yesterday.
Does anyone have any idea what could cause it?

The problem occurs even when I try to type in my password to log into windows.
 
Last edited:

ubuysa

The BSOD Doctor
If the problem started yesterday then what changed yesterday? Did you do a Windows update? A driver update? Any other software update? Any config changes? If you run system restore take a look to see if a restore point was written yesterday, if one was I would consider restoring to it.
 

ubuysa

The BSOD Doctor
If you boot the Windows installation media and navigate to command prompt (or anything else that lets you type characters) does the keyboard work ok there?

You might also try boot a Linux distro and run off the install media. See whether they keyboard plays up there?

If the keyboard plays up in either or both of those scenarios then it's a hardware problem and you'll need to call PCS.
 

Miniotaur

Member
I can't stop doing my work and spend an hour or 2 typing one letter in DOS mode to just see if it works... It stops randomly for a moment and starts to work again soon after...
 

ubuysa

The BSOD Doctor
I can't stop doing my work and spend an hour or 2 typing one letter in DOS mode to just see if it works... It stops randomly for a moment and starts to work again soon after...

I'm sorry, I'll just wave my magic wand and fix it for you......
 

Miniotaur

Member
I'm sorry, I'll just wave my magic wand and fix it for you......
So childish...

I've asked if anyone have an idea what could cause it so I can get rid of the issue.
You're trying to run an investigation which I didn't ask for because I have no time for it as I'm working on this laptop.
 
Last edited:

Oussebon

Multiverse Poster
The absence of any other reply should tell you all you need to know. Nobody knows - or anyone who does know doesn't have time to post it here. Possibly because they too are working frenetically.

Given how you react to those trying to help, I don't fancy your chances of getting a fix from the community here, who like you are just PCS customers / members of the public.

Unfortunately, there can and will be issues with any PC, and fixing them often requires some troubleshooting and investigating what circumstances the problem happens in. This is frustrating, but is a basically inevitable part of using a computer.

If your work doesn't need you to run Windows you could run a Linux distro off a USB pen and still keep working.

If that's no good, I suggest you phone PCS to ask them. That's what the warranty and tech support service they offer is for. :)
 

Rakk

The Awesome
Moderator
I've asked if anyone have an idea what could cause it so I can get rid of the issue.
You have no idea what could cause it but you're trying to run an investigation which I didn't ask for because I have no time for it as I'm working on this laptop.

Unfortunately without an investigation we can only make random guesses - of which most will probably be incorrect - and will waste a lot more time than investigating it at the start.
We don't know what has caused it because you say it just happened without you doing anything, it could therefore be absolutely anything.

In other words you will need to put some time aside for investigating this, if you need to wait til youv'e finished what you are working on that is fine, but time will be required to investigate and sort out, but Ubuysa was trying to help so please don't have a go at people who are trying to help.
 

Miniotaur

Member
The absence of any other reply should tell you all you need to know. Nobody knows - or anyone who does know doesn't have time to post it here. Possibly because they too are working frenetically.

Given how you react to those trying to help, I don't fancy your chances of getting a fix from the community here, who like you are just PCS customers / members of the public.

Unfortunately, there can and will be issues with any PC, and fixing them often requires some troubleshooting and investigating what circumstances the problem happens in. This is frustrating, but is a basically inevitable part of using a computer.

If your work doesn't need you to run Windows you could run a Linux distro off a USB pen and still keep working.

If that's no good, I suggest you phone PCS to ask them. That's what the warranty and tech support service they offer is for. :)

If nobody is experiencing same issues as me it tells me the issue is rare and usually not worth investigating as a full system reset will be faster and much more time effective than an investigation.


Unfortunately without an investigation we can only make random guesses - of which most will probably be incorrect - and will waste a lot more time than investigating it at the start.
We don't know what has caused it because you say it just happened without you doing anything, it could therefore be absolutely anything.

In other words you will need to put some time aside for investigating this, if you need to wait til youv'e finished what you are working on that is fine, but time will be required to investigate and sort out, but Ubuysa was trying to help so please don't have a go at people who are trying to help.

I've called him childish for saying "I'm sorry, I'll just wave my magic wand and fix it for you......" to a PC Specialist customer who was seeking a simple answer for a very simple question.
I find this very unprofessional and yes, I know you are not on their payroll but some level of professionalism is required to represent this company.

I will proceed with an investigation if reset won't help.
 

Tony1044

Prolific Poster
Honestly...you asked for advice. When given some (very valid, at that) you bit Ubuysa's head off. You were rather sharp and rude with your response and frankly the reply you got was on the mark given your refusal to engage. And no...you cannot dress up rudeness as "calling someone out" - it was rude and churlish and throwing freely give, helpful, advice back in his face. Needlessly.

Perhaps if you'd framed your question differently to let people know that you weren't actually interested in doing anything to try to diagnose the problem you wouldn't have received such a suggestion.

Also...you fail to understand that no one here is am employee of PCS* and as such quite clearly state that their opinions aren't those of PCS...

*Yes I know you said you get not employed but then expect a level of professionalism that you yourself don't seem able to give. Respect is earned not demanded.

Here's a suggestion you may also not like - try an external keyboard.

It could be heat, it could be a faulty keyboard, but as others have said without troubleshooting who knows?

But...if you're happy to do a restore/rebuild without ever knowing what caused the issue then why not just do that first and save everyone time?
 

ubuysa

The BSOD Doctor
I've called him childish for saying "I'm sorry, I'll just wave my magic wand and fix it for you......" to a PC Specialist customer who was seeking a simple answer for a very simple question.
I find this very unprofessional and yes, I know you are not on their payroll but some level of professionalism is required to represent this company.

I will proceed with an investigation if reset won't help.

You're welcome to call me childish if it makes you feel better, I've been called a lot worse.

I don't represent PCS and these fora are not an official support channel, we're all volunteers who try to help others where we can.

Your question was far from simple and it doesn't have a simple answer, if it did then I would have told you.

In your OP you asked 'Does anyone have any idea what could cause it?' and I was attempting to help you discover what might have caused it by eliminating your OS as the potential cause. If it's not the OS then it's the hardware. That isn't exactly an investigation, it's basic problem determination.

Best of luck with your issues.
 

Oussebon

Multiverse Poster
If nobody is experiencing same issues as me it tells me the issue is rare and usually not worth investigating as a full system reset will be faster and much more time effective than an investigation.
A system reset. Excellent. Why didn't we think of that.
 

Tony1044

Prolific Poster

ubuysa

The BSOD Doctor
Anyway I've called PC Specialist and it turned out to be a faulty keyboard.
Close the topic before more moderators embarrass themselves.

I'm delighted you have a solution.

I'm not in the least embarrassed but you most certainly should be. If you think that the way you have behaved on here is the right way to talk to people who are genuinely tying to help you then I'm afraid you're destined for a sad and lonely life. If someone offers advice that's not what you wanted to hear, you say 'thank you for trying to help and I appreciate your input, but I was looking for something else'. What you did was to bite my head off and then complain that I gave you a sarcastic response!
 

Oussebon

Multiverse Poster
The suggestions above to try running it on Linux, etc, would have all-but ruled out an OS/ driver / software etc issue and identified the issue as a hardware problem.

Still, good you were able to get to the same place by calling PCS. That is what the warranty is for, after all!
 
Top