Pre production is nearly always the longest phase, sometime it is because a part is on order from the supplier, I know they have only just received a new stock of 1TB 7200rpm laptop HDDs, although they should email you if it is awaiting parts. I would not be over worried about this, although it is still probably worth a call just to put your mind at rest. Once the build process has started you can expect to see your machine within a few days unless anything comes up at testing.
'On average' are the key words, you can be sure that PCS will build your PC as fast as they are able to, theirs is a volume business so it's not in their interest to drag their feet.
03/07/18 pc ordered after much help from forum. A big thank you to all especially Oussebon.
11/07/18 email from PCS:- system is in processing
27/07/18 07.23am email from PCS:- system has been built and is awaiting testing and configuration.
27/07/18 10.51am email from PCS:- make sure monitor is connected to dedicated GPU and not M/B integrated graphics
27/07/18 10.51am email from PCS: system has been dispatched, with details of DPD tracking which was excellent.
01/08/18 08.46am email from DPD saying item will be delivered today between 12:06 - 13:06
01/08/18 12:38pm delivered.....I am sooooooo happy.
I looked at PCS's reviews on trustpilot and, while they are overwhelmingly positive, the majority of the complaints were about the wait time. I'm guessing that as many get finished early as do late, but of course nobody complains when that happens! Even so, maybe PCS could do more to manage expectations around this aspect.
Do you think if i change some components while its in pre-production, would it slow the whole process? Because I have made some changes, just to balance everything out.
I did suggest to the person i spoke to that customers need to be more heavily informed with such information as i had not heard anything, i also suggest that maybe a queue based system could be shown on their website when placing the order since thats how they work just so we know our position in said queue.
Restaurants have similar issues, plates get dropped etc. Demand can vary enormously over time. Generally they tell you if there is a long wait expected for food because most people mind a lot less if they are told, than if they are left waiting, unaware. Maybe even a 'we're extra busy!' Sticker put over the usual website wait time quote, for when they are understaffed or oversubscribed, could help.
I'm into the end of the 14th working day in pre-production. I was very tempted to fast-track the production of my desktop, and have been ever since I've seen the discussions about how long people have waited, but when ordering it basically said that it would take about 1 week fast tracked or 2 weeks non-fast tracked, and was unsure if I was going to be taken for a ride with the fast-tracking option seeing as most of the time was fixed (such as delivery and build).
Since then I've been tempted to amend the order to include fast-track, but I'm not sure how much longer I have to wait, or even if amending the order in order to fast-track might actually delay it.
I need this PC for work, and I don't mind waiting, but I would really like to have some estimated time of how long that is going to be. If I was told that preproduction was going to, by default, take more than a week more, I'd definitely pay to reduce this time.
Edit: oh great, my profile name became my email address. Wonderful.
Hello and welcome to the fora!
14 days in pre-production is normal and nothing to worry about. All builds spend about 95% of their time in pre-production, when they move into build it's built, tested, and shipped in a couple of days. The estimates that PCS publish are based on historical data and they can't foretell the future. The Fast Track option is not a con, your PC will be built as a priority if you fast track it.
Waiting is horrible, we all know, we've all been there, but there is nothing at all unusual about the 14 days you've been waiting already.
BTW. I know a Duncan Wallace. If I said Yossarian would that mean anything to you?
I was concerned it wasn't going to be until the end of the month before it was finished, but it's now moved to testing. Lack of ETA during pre-production can be disconcerting, particularly when one is unfamiliar with the company.
At least all I have to worry about now is whether or not I should have purchased an i7 8700K instead of i7 8700 :sweatdrop: (it actually wasn't presented as an option on the 'are you a cheapo' build selection).
Yossarian... don't... think so.
One last question, as it isn't clear in which thread it would be on-topic to actually post it... do you know if DPD deliver on Saturdays, and if so, how to tell them... not to? The delivery address is locked up tight at the weekend.