Ultranote IV - Wireless card (Intel 9260) Failing

Tony1044

Prolific Poster
Encouraged by the fact the fault diagnosis agree with my view and that of many here, I was pleased to get it back.

In the bios, I have to disable TPM and enabled PXE boot as the first boot option... Having ordered a few Ultranote IVs I know this is not the default config. I was therefore surprised to find my laptop with freshly replaced motherboard having PXE and TPM set as I left it...

Anyway, I pressed on and deployed my automated build to it.. left it doing nothing and within 30 hours it had the same issue again, multiple times.

I then grabbed a windows 10 1709 ISO, all the drivers on the pc specialist website and the oldest driver I could find (just the driver, not the full proset) and let it be. Survived most of friday but in the evening... back to square one...

View attachment 12153

I may have budget to replace a couple more laptops, but clearly don't want to give business to pcspecialist till this is resolved.

In fairness is possible they copied or even backed up your bios settings. I used to note any unusual (ie not default) settings when I used to do repairs and set new motherboards the same.

But... the fact that the fault remains isn't conducive to this line of thought.
 

chaplic

Member
Device is RMAd back to PCS with a 'full rebuild' request which apparently means change everything apart from the case and screen, which is fine for me. I have taken note of various MAC addresses and so-on.

I am hopeful the end is in sight, if not we will be looking at other suppliers in future.
 

chaplic

Member
So, update, or rather no update. PCS confirmed receipt of RMA on the 4th. Last update on the status was 8th so I called today. Seems the replacement replacement was also having trouble so I have a newer model, awaiting delivery Thursday. Would have been nice to be informed...
 
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