11th pre production day and left in the dark until I chased yesterday.

boco77

Bronze Level Poster
Hi

I’m disappointed that the order I placed for a new PC 11 days ago is still not ready and the case is currently out of stock and I was left in the dark about this until I chased yesterday.

I don’t mind waiting but the fact none of this was mentioned when I placed the order (and I was charged the full amount) or more importantly, I was completely left in the dark as to why it’s taking this long is disappointing and not very reassuring in regards to the service. The PC wasn’t exactly cheap.
 
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Oussebon

Multiverse Poster
What was the estimated build time when you ordered?

Also it's worth feeding this back to PCS directly as the forums aren't an official support channel, they're mostly for customers like you and me to discuss things, so best to make sure PCS get the message.
 
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