Returns help

Hello,

I apologise if this is in the wrong forum section, but have grown too anxious not to attempt to request some help.

After a few phone calls last week to PCSpecialist, regarding a faulty HDD in my tower, I was advised that it would be best to change from the 1TB Seagate HDD to a 250gb Samsung SSD for just over £59.00, as both chaps I had spoken to over the phone had given the same diagnosis after going through troubleshooting options.

I requested the PC be picked up instead of having a new drive sent, as I have no intention of tinkering with a pre-built tower. I was told to use the original box and the foam packaging and bag, and agreed upon a collection time for Monday 8th October coming up (between 8:00 and 18:00).

Due to the mass amount of information spoken over the phone, unfortunately I forgot to ask:

1. Do I need to write, in bold ink, the RMA number on the box I had received the tower in (was not advised about this over the phone).
2. What physical proof will I receive on the day of collection that the tower has even been confirmed as collected by PCSpecialist's chosen couriers? (again, was not advised about this over the phone).
3. Anything else that would be of utmost importance to do to make sure the collection is smooth sailing.

The second person I was on the phone to, I felt was rushing me, and it just seemed like he wanted to clock out and get home, which is pretty disgusting especially considering the HDD developed a fault from no fault of my own.

Any advice is sincerely appreciated. Thank you

Most of us on here don't work for PCS, we're a kind of self-help group and only PCS (or a PCS employee on here) can fully answer those questions. Based on my experience of PCS however (and I've never had to return anything) here's my advice on your questions...

1. Do I need to write, in bold ink, the RMA number on the box I had received the tower in (was not advised about this over the phone).

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That would be a sensible move. I don't know whether it's required but do so in any case.

2. What physical proof will I receive on the day of collection that the tower has even been confirmed as collected by PCSpecialist's chosen couriers? (again, was not advised about this over the phone).

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DPD will do the pickup I think so if they don't offer anything prepare a shipping note yourself and get the driver to sign it. TBH I don't think you'll need to worry.

3. Anything else that would be of utmost importance to do to make sure the collection is smooth sailing.

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PCS and DPD are used to this process so it will almost certainly run like clockwork.

The second person I was on the phone to, I felt was rushing me, and it just seemed like he wanted to clock out and get home, which is pretty disgusting especially considering the HDD developed a fault from no fault of my own.

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That's a shame and you shouldn't have been made to feel rushed. That said it does seem as though your problem had reached a satisfactory solution (upgrade to an SSD) and we don't know whether a more serious problem was queued up for the technician. If you feel strongly then PM user RobPCS on here - he works for PCS.

Oh, and welcome to the fora!