PanGalactic
Member
Hi, I have been using my brand new cosmos series 17" laptop for a couple of weeks, after shutting the lid to move the laptop to another room, when opening the lid the screen wouldnt turn back on. Eventually I had to try a hard shutdown by holding the power key untill the computer reset. Now it will not turn on at all, the power button doesnt light up. I have tried with the battery installed and without it installed. With the charger and without the charger.
On the front is one green LED and one Orange LED, the orange one turns green for a few seconds after pushing the power button, then turns orange again.
I have tried holding the power button + fn & D to reset the cmos memory in the bios, but it doesnt seem to have had any effect.
Any ideas on anything I can try before calling PCS on monday morning? Its a brand new laptop but seems totally dead. I have metered the power supply and its definatly putting out 19 v when unplugged from the laptop.
On the front is one green LED and one Orange LED, the orange one turns green for a few seconds after pushing the power button, then turns orange again.
I have tried holding the power button + fn & D to reset the cmos memory in the bios, but it doesnt seem to have had any effect.
Any ideas on anything I can try before calling PCS on monday morning? Its a brand new laptop but seems totally dead. I have metered the power supply and its definatly putting out 19 v when unplugged from the laptop.
Chassis & Display | Cosmos Series: 17.3" Matte Full HD IPS 60Hz 72% NTSC LED Widescreen (1920x1080) |
Processor (CPU) | Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo) |
Memory (RAM) | 32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB) |
Graphics Card | NVIDIA® GeForce® GTX 1050 - 3.0GB GDDR5 Video RAM - DirectX® 12.1 |
1st Storage Drive | 1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW) |
1st M.2 SSD Drive | 1TB INTEL® 760p M.2 NVMe PCIe SSD (upto 3230MB/sR | 1625MB/sW) |
Memory Card Reader | Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC) |
AC Adaptor | 1 x 120W AC Adaptor |
Power Cable | 1 x 1 Metre Cloverleaf UK Power Cable |
Battery | Cosmos VIII Series 4 Cell Lithium Ion Battery |
Thermal Paste | COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND |
Sound Card | 2 Channel High Def. Audio + SoundBlaster™ Cinema |
Bluetooth & Wireless | GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0 |
USB/Thunderbolt Options | 1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT |
Keyboard Language | MULTI COLOUR BACKLIT UK KEYBOARD |
Operating System | Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001] |
Operating System Language | United Kingdom - English Language |
Windows Recovery Media | Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
Office Software | FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required) |
Anti-Virus | BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode |
Browser | Microsoft® Edge (Windows 10 Only) |
Notebook Mouse | INTEGRATED 2 BUTTON TOUCHPAD MOUSE |
Webcam | INTEGRATED 1MP HD WEBCAM |
Warranty | 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour) |
Delivery | STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI) |
Build Time | Standard Build - Approximately 7 to 9 working days |