22 working days and counting


Does any one get their computer on time. I ordered mine three weeks before my birthday with a delivery time of 8 to 9 days. A week after my birthday I am still waiting. It is stuck in quality control.


Staff member
If it's in QC it will most likely be dispatched very soon, but I noticed on your account that you requested dispatch on or after 13th September, so it may well have been held back until today/tomorrow for dispatch.

Apologies for any delays, we're very busy at the moment.


Author Level
Does any one get their computer on time.

Hello, Lead times are not guaranteed unless you order a fast track. Most orders go out within the estimated lead times.


Please note that these estimates are not guaranteed and can be affected by stock levels. We guarantee that your order will be delivered within 30 days from the date your order is processed, although the majority of orders placed will be delivered within the above estimated lead times.

If you require your order urgently or by a certain date, please ensure that you place your order under a fast-track service or alternatively contact us on 0844 499 4000 to arrange a specific dispatch date.

5 working days = 1 week
10 working days = 2 weeks
15 working days = 3 weeks
and so on.

The estimated delivery lead time on an order placed on our website is based on the number of orders we have, the time of the year, any known constraint on a major component, and any other affecting factors. Estimated lead times are not at all guaranteed, and please understand that if you order a very high specification computer, your order may take slightly longer to complete due to further vigourous testing, stock availability and component shortages. The lead time begins from when we receive payment (i.e we receive a cheque) until the order is delivered to your premises.

Our company builds from scratch bespoke computers specially designed to your requirements. Because of this very personal service, and the mass range of components we have available, it is not possible for us to hold stock of computers ready to ship, although we have massive quantities of stock ready for integration. From when we receive payment, your order then enters a building, testing and configuring process. Although we fully understand that when you place an order, you want it straight away, please bear with us as best you can so that we can complete and dispatch your order for you as soon as possible.