A Couple of Curious Configurator Issues | PCSPECIALIST

A Couple of Curious Configurator Issues

So I just made my first PCS order yesterday, and I noticed a couple of strange things when ordering.

It turned out a few of my options were out of stock. No big deal, they're still selectable, I can wait a while. I've read on this forum while searching plenty of times that people have ordered out of stock parts. Except clicking proceed it only told me hey, this is out of stock, and this is when it'll be back, we advise changing or you'll have a delay.

And that was it - I didn't see any way to actually get past that message, I could only change to something that was in stock. Did I miss something? Is there a secret option to proceed anyway, way down the webpage, or in small text or something? The big green proceed button absolutely would not let me past until I had a fully in stock order (which is funny really, considering I absolutely know neither the CPU nor GPU are in stock, so I'll be waiting anyway!)

The other couple of issues I had were a mismatch between what I know a part to be, and what PCS insists a part is. I selected the AX850 PSU, because I needed a big dependable PSU anyway, and the RMx 850 was out of stock. But PCS seems to think that's a 1000W PSU? That would be the AX1000, which they also have.

And I couldn't select any of the H115i coolers to go in the Lancool 2, because despite the front supporting the full set of 240/280/360mm rads, PCS insist it will only take a 240mm. Do they only top mount their radiators? That's the only thing I can imagine being the reason, because it's the only place you could feasibly mount a rad on that case that only fits a 240mm.

I went through with the order anyway, because they had by far the most unified parts selection of any system builder I checked, and all pretty good parts too! But was this a fairly usual experience, to have the configurator be a bit... Cranky, for want of a better word? I want to reiterate I'm otherwise happy with my order, and I'm sure I can sort the out of stock parts with a phonecall. I just though some of the process was a bit... Odd, so I figured I'd come here and ask you forum guys if that's normal.
 

Nursemorph

Author Level
PSU: That seems to be a display issue on the power message that comes up after the configurator as the 850w is still on any order with it.

PSU display error.jpg
 
Spec from my order page, absent the price for whatever reason.

Nursemorph: 'Works better' is a bit subjective with the radiators, it depends whether you preference CPU or general parts cooling. A front mounted radiator cools the CPU better by radiating into cool air, at the cost of blowing warm air at the GPU. Top mount doesn't blow warm at the GPU, at the cost of sucking already warm air into the radiator, raising CPU temps instead.

Case
LIAN LI LANCOOL II GAMING CASE
Processor (CPU)
AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card
10GB ASUS ROG STRIX GEFORCE RTX 3080 - HDMI, DP (Xmas delivery not guaranteed)
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st M.2 SSD Drive
2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 850W AX SERIES™ MODULAR 80 PLUS® TITANIUM
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting
50cm ARGB LED Strip
Extra Case Fans
3x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
ASUS PCE-AX58BT Wi-Fi 6 (802.11ax) 2400Mbps/5GHz, 600Mbps/2.4GHz
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence [MUP-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Promotional Item
Get Assassin's Creed: Valhalla with select SAMSUNG SSDs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/Pz43XhxCuT/
 
Oh interesting, looks like the case isn't even there any more, at least not when I click that link. Guess that's out of stock now too?

But you can still see, if you try to select the 1TB 980 Pro instead of the 1TB 970 Evo Plus, and a case that supports the rest of my config (the last one, minus the ARGB strip for example), that you cannot at all proceed with an order for a part that's currently out of stock. It'll just bounce you back, telling you to select something else. How has everyone else that I've seen managed it? Have all the stock references I've seen just been about things going out of stock after the order has been placed?
 
My apologies for the repeated messages, but I just had a go at amending the order, and this time it absolutely let me select the part that I know to be out of stock on the main configurator. Interesting then - you can amend to an out of stock part, but evidently not start with one.

Like I say, it doesn't matter to me that the part (the SSD) won't be in until December, because I'm likely waiting until after Christmas for the GPU anyway.
 

Little_Miss_Naughty

Active member
I’ve too had problems with the configurator.

I’ve got the ASUS Crosshair on order, previously was the Maximus before I changed to AMD.

I somewhat cannot add a second M.2 drive. So I’ve had to go for a SATA SSD then the two traditional HDDs.
 
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