Hi,
Firstly I have never posted a complaint in my life, but my experience with pcspecialist over the past month has been a joke.
I have been trying for about a month now to have a faulty laptop (which is under the gold warranty) repaired and returned to me. I'm still waiting.
The trouble started with PCS trying to organize for my laptop to be collected, for some reason, despite calling them on around 5 separate instances and clearly stating the English address collection was to happen from, they kept sending the secure box to Ireland. It took them two weeks and 4 failed attempts to finally have the laptop collected.
Credit where credit is due the actual repair didn't take too long (though i still have to actually see the laptop, so i cant comment on whether or not the issue has actually been resolved)
I then received confirmation that my laptop was on its way back to me and I would have it early in the week.... Nope, on its way to Ireland again. I called them and was assured this was rectified and the package would arrive Wednesday/Thursday. Thursday came and still no sign, but an email saying that the package would be delivered Friday(today) morning, but once again they had put the wrong address on the package. So I called to have the mistake rectified. This has pushed delivery back until Monday. I asked if there was anything that could be done, and i was told that i would have to pay myself for a weekend delivery. When I asked to talk to a manager i was told there was none available and that i would need to send an email.
Throughout this the guys on the phone have been very pleasant, but unfortunately fairly useless in rectifying the situation. I don't know if its a flaw with your IT system of internal communication, but the inability to coordinate having a package collected/returned is far less than one would expect from pc "specialist". I am now going to have a hard time hitting certain deadlines as i wont have access to my laptop over the weekend (and who knows if it will even arrive Monday).
Please try to have this flaw in your return system fixed so that no one else has to deal with this headache.
Firstly I have never posted a complaint in my life, but my experience with pcspecialist over the past month has been a joke.
I have been trying for about a month now to have a faulty laptop (which is under the gold warranty) repaired and returned to me. I'm still waiting.
The trouble started with PCS trying to organize for my laptop to be collected, for some reason, despite calling them on around 5 separate instances and clearly stating the English address collection was to happen from, they kept sending the secure box to Ireland. It took them two weeks and 4 failed attempts to finally have the laptop collected.
Credit where credit is due the actual repair didn't take too long (though i still have to actually see the laptop, so i cant comment on whether or not the issue has actually been resolved)
I then received confirmation that my laptop was on its way back to me and I would have it early in the week.... Nope, on its way to Ireland again. I called them and was assured this was rectified and the package would arrive Wednesday/Thursday. Thursday came and still no sign, but an email saying that the package would be delivered Friday(today) morning, but once again they had put the wrong address on the package. So I called to have the mistake rectified. This has pushed delivery back until Monday. I asked if there was anything that could be done, and i was told that i would have to pay myself for a weekend delivery. When I asked to talk to a manager i was told there was none available and that i would need to send an email.
Throughout this the guys on the phone have been very pleasant, but unfortunately fairly useless in rectifying the situation. I don't know if its a flaw with your IT system of internal communication, but the inability to coordinate having a package collected/returned is far less than one would expect from pc "specialist". I am now going to have a hard time hitting certain deadlines as i wont have access to my laptop over the weekend (and who knows if it will even arrive Monday).
Please try to have this flaw in your return system fixed so that no one else has to deal with this headache.
