Advice, broken laptop

[domjmurphy]

Hi everyone, this is not going to be a whinge on thread. I just wanted a little bit of advice from other forum members regarding my laptop.

After waiting a little while for my new Vortex III to be built / delivered, it arrived with a dead pixel. 2 weeks of waiting saw the laptop returned (after a an email to nudge the process along). After unpacking and turning it on I now have a screen filled with black and white lines and garbled blocks of colour.

I'm obviously dissapointed as I feel as though both of these issues could have been avoided if the laptop had a proper inspection before it was sent out. I now feel like a lot of the excitement of waiting for the laptop was worn off and I'm in 2 minds if i want to keep it.

I'm not demanding a refund or anything, i just wondered if anyone knew where i stood on one. I know i'm outside of the distance selling reg's window for returns but i just want to know what my options are. I am now almost 2 months into ordering this laptop and I have had virtually no use out of it.

Thanks for any help

 

[keynes]

Best thing will be to contact PCS, you could try to get it sorted with them one more time and if you are still dissatisfied with their response seek a refund.

 

[beg]

Dead pixels.. I really need to screenshot my laptop / screens. Sometimes my deadpixels make people look like they have moustaches on facebook.