Advice to those in customer service/sales | Page 2 | PCSPECIALIST

Advice to those in customer service/sales

Mashup47

Bronze Level Poster
Update on my progress so far: Since june the 6th I have had no emails, but I have been in phone contact with PCS which has been some what confusing at best and at worst a waste of time. I have told them on the phone repeatedly to send me an update email as every time I phone them the story change's. First it was waiting for the case, then it was "we have everything and it's going into build and I should get it soon", then my NMVE spec's had changed by them self, and now it's back to waiting for the laptop case Again!. This has to be the most stressful purchase I have ever made (including me buy my house and taking out a 30 year mortgage) I just hope that I am the exception and no one else is suffering in the way I am with this poor communication..
 
Last edited by a moderator:

ubuysa

The BSOD Doctor
Moderator
Update on my progress so far: Since june the 6th I have had no emails, but I have been in phone contact with PCS which has been some what confusing at best and at worst a waste of time. I have told them on the phone repeatedly to send me an update email as every time I phone them the story change's. First it was waiting for the case, then it was "we have everything and it's going into build and I should get it soon", then my NMVE spec's had changed by them self, and now it's back to waiting for the laptop case Again!. This has to be the most stressful purchase I have ever made (including me buy my house and taking out a 30 year mortgage) I just hope that I am the exception and no one else is suffering in the way I am with this poor communication..
I get it that you're angry but please watch your language. :)
 

Turnips

Bronze Level Poster
Update on my progress so far: Since june the 6th I have had no emails, but I have been in phone contact with PCS which has been some what confusing at best and at worst a waste of time. I have told them on the phone repeatedly to send me an update email as every time I phone them the story change's. First it was waiting for the case, then it was "we have everything and it's going into build and I should get it soon", then my NMVE spec's had changed by them self, and now it's back to waiting for the laptop case Again!. This has to be the most stressful purchase I have ever made (including me buy my house and taking out a 30 year mortgage) I just hope that I am the exception and no one else is suffering in the way I am with this poor communication..
To be fair, I ordered on June 16th and then heard nothing for over four weeks barring an auto generated (and obviously pre-covid) email informing me my pc was likely to be dispatched after 16 working days. My build also contained out of stock parts, I knew about this when I ordered, and as such I did not expect to receive my PC inside any time frame.

Global shipping is in a really precarious place right now, and many firms are in a worse staffing situation now than during lockdown due to ping-mageddon. I feel it is highly unlikely that PC Specialist would be able to give a coherent or accurate timeframe on supply of parts for your build.

But I do feel for you, especially as you need your machine for work.
 

B Poot

Bronze Level Poster
One thing that I have wondered about is the days referred to on the order page. The website and order information is clear that the production time is in working days, which are Monday to Friday (inclusive). It might help for that to be labelled something like 'Elapsed time since order', as I have seen a few people confuse that with how much time is left until they receive their system and they are unsure why it is increasing by 1 every day!

The second area of confusion is the stats on the % of orders dispatched within... numbers. I'm pretty sure that I have seen the percentages drop between Friday evening and Monday morning, implying that those numbers are based on all days (not just working days). This would tie up with the fact that the percentages are reported for multiples of 7 days, rather than multiples of 5. However, I find it slightly odd that they would have working days as a measure for one and all days as a measure for the other. This also leaves the question about the average number of days - is that working days or all days? Given that it is in the same table as the stats, I would assume that it is the same as those, but you know what they say about assuming things...
 
Top