Advice to those in customer service/sales
- Thread starter Mashup47
- Start date
DaelpixPhotos
Super Star
If you log in to your account > Order Details > My Orders..... you will see the current lead times.
Martinr36
MOST VALUED CONTRIBUTOR
And yet when speccing and placing an order - when you need to know the dispatch time to compare with other retailers - you can only select 'standard build time, approximately 13-16 days'.
I think this is misleading when they clearly have more accurate information to know that this won't be the case. The build time there is almost double the 'approximate' they provide at the point of sale.
MrWilson
Godlike
If you want to look at another retailer that is your right as a consumer. As this is a PCS owned forum we cannot comment on any competitors but this does not stop you doing your own research, and if you find a deal elsewhere that is preferable to you then I wish you the best of luck.
If you want to order a PCS build with components that have been marked as pre order you will receive a pop up when you hit proceed explaining there is a possibility your build will not arrive within the APPROXIMATE 13-16 WD time period.
Its also worth noting that the desktop and laptop build queues are very different entities.
SpyderTracks
We love you Ukraine
Odd reason to cancel, but thats your choice. If you have any feedback for PCS send it to [email protected]
I'm just saying that if the info they have post order on delays is accurate, and conflicts with what the consumer sees when purchasing (as it seems to) this is misleading. They should publish that table when people are placing orders + note whether it includes 'pre order' items - like GPU I expect.
Just for clarity, the lead times page shown above (on the dark background) shows the history of dispatch times based on a time period in the past (e.g. last 30 days), whereas the build time on the order page shows our projected lead times, e.g. if we had delays in the last 30 days this will show on that page, but if we have since worked through most delays and added extra staff and the output is now higher, the future projected lead times offered on the configurator will be less.
Due to the way we work, it's never an exact science as explained previously.
Hope that makes sense.
Due to the way we work, it's never an exact science as explained previously.
Hope that makes sense.
Hmm 94 days and still waiting... How dose that compare to the 99.01% dispatched in 28 days shown above.
Martinr36
MOST VALUED CONTRIBUTOR
That's for laptops
@Martinr36
Yea I know and that's what I ordered a Valeon 17.3 RTX 3080
Yea I know and that's what I ordered a Valeon 17.3 RTX 3080
Thank you for the offer of help
, but I have just recived an email(saturday) stating that thay have changed my order number to a new one and put it into a high priority build slot, so I'm hoping that I should have most of my order in 2 weeks. I will keep this post updated if and when I recive it. Thanks againg for the offer of help.
ubuysa
The BSOD Doctor
"Turn your face to the Sun and the shadows will fall behind you"It sounds like some kind of solution is in place... back to the shadows with me
Thanks - that does make sense and gives me reassurance. So the approx for my order is 13-16 (working?) days as that was what was shown on the configurator. I have already checked with support that there were no unavailable parts or pre-order parts for my build.
DaelpixPhotos
Super Star
Just so you know, the average days orders are dispatched are now currently 28.86 days
For desktops. For laptops it's 9.1 days. My laptop has been in pre-production for 26 working days. I emailed support a week ago asking for information about the status of my order and they said they'd let me know when they had more information, but I haven't heard anything back yet. Emailed again today, so hopefully they'll actually tell me what's going on soon.
SpyderTracks
We love you Ukraine
Emails take awhile for a response, just pick up the phone