The title is essentially it. Emergency restarts started a few hours ago. PC's 3 years old, built by PC specialist with no previous issues where the PSU is concerned. Opened up the case and checked all the connections were secure, no issues there. There are also no problems at all on reboot or general use, however when i fire up games the problems start. The time it takes for an emergency restart to occur varies, ranging from less than a minute all the way up to 30 minutes into the round. Much of what i find on the internet seems to be somewhat contradictory, some even suggesting turning off the Asus anti surge protection which just seems insane. Anyway, somewhat of a loss at what to do going forward, hoping i don't have to replace the PSU as i haven't wired a PC since college, and after 12 years i cannot say i remember much :/
Asus anti-surge was triggered to protect system from unstable power supply
- Thread starter Naja
- Start date
BlessedSquirrel
We love you Ukraine
This is a bug in ASUS anti surge technology, it causes more issues than it prevents and so long as you’ve got protection on your mains, it’s worth disabling anti surge in the bios.
BlessedSquirrel
We love you Ukraine
A surge protector should be used on any pc.
Asus anti surge doesn’t offer any particular protection, just merely flags alarms.
Oussebon
Multiverse Poster
I've had Asus 'surge protection' trigger false positives on one of our PCs.
It also threw errors when there was a problem if I recall.
So it's not telling you anything, basically. Kind of like a broken clock being right twice a day.
Probably the easiest way to check if there definitely are issues with your system is to switch the Asus anti-surge off and see if you get restarts.
What's your full spec? You can copy and paste it from your PCS account. PSU may still be in warranty (not with PCS, but with the manufacturer) and they could talk you through options if so. Ofc PCS would still be happy to talk you through too I'm sure.
It also threw errors when there was a problem if I recall.
So it's not telling you anything, basically. Kind of like a broken clock being right twice a day.
Probably the easiest way to check if there definitely are issues with your system is to switch the Asus anti-surge off and see if you get restarts.
What's your full spec? You can copy and paste it from your PCS account. PSU may still be in warranty (not with PCS, but with the manufacturer) and they could talk you through options if so. Ofc PCS would still be happy to talk you through too I'm sure.
Yeah i think i'm just going to have to speak to them, although i know my 3 year warranty ran out in September of this year.
But yeah, stripped out the old PSU and put in another i had spare, still shuts down when gaming. Switched off Asus Anti Surge Protection, instead of shutting down the screen goes black with no signal, yet the PC was still running as i could hear people in my TS, which would suggest its my GPU?
Anyway, heres the spec's:
Case COOLERMASTER CM690 III ADVANCED CASE (GREEN)
Processor (CPU) Intel® Core™i7 Quad Core Processor i7-4790k (4.0GHz) 8MB Cache
Motherboard ASUS® SABERTOOTH Z97 MK1: USB 3.0, SATA 6.0GB/s, THERMAL ARMOR
Memory (RAM) 24GB KINGSTON HYPER-X FURY DUAL-DDR3 1600MHz (3 x 8GB)
Graphics Card 6GB NVIDIA GEFORCE GTX 980 Ti - DVI, HDMI, 3 DP
1st Hard Disk 2TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)
DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply CORSAIR 550W VS SERIES™ VS-550 POWER SUPPLY
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling Corsair H100i GTX Hydro Series High Performance CPU Cooler
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS